Role: UXD Designer

Mandatory skills and Key deliverables are highlighted in Yellow

UXD Designer

1. What You'll Do

Discovery and Problem Definition
Conduct customer and staff research to understand needs, pain points, and context of use
Frame ambiguous or complex problems into explicit design and research questions
Synthesise research findings into actionable insights for product and engineering teams
Journey and Service Design
Map end-to-end customer and staff journeys across digital and operational touchpoints
Develop service blueprints that connect front-end experience to back-end process and
systems
Identify opportunities to simplify, automate, or remove unnecessary complexity from
workflows
Interaction and Workflow Design
Design information architecture for complex, data-rich enterprise applications
Produce wireframes and interactive prototypes for digital products and operational platforms
Design workflows that reduce staff effort and support consistent, compliant decision-making
Delivery Support
Produce clear design specifications ready for engineering build
Conduct usability testing and iterate designs based on findings
Work within Agile delivery teams, participating in ceremonies and iterative delivery cycles
Stakeholder Engagement
Facilitate workshops with product, engineering, operations, and business stakeholders
Present design work and rationale clearly to both technical and non-technical audiences
Build strong working relationships with Product Owners and Engineers to ensure design intent
is preserved through delivery

1. Required Skills and Experience

Human-Centred Design
Proven experience applying human-centred design methods to real-world, complex problems
Ability to balance customer needs with business and technical constraints
Enterprise and Workflow Design
Experience designing for complex workflows, enterprise applications, B2B experiences, or
operational platforms
Comfort working with multi-step processes, business rules, and system-driven constraints
Systems Thinking
Ability to understand and design across interconnected journeys, workflows, and underlying
systems




Capacity to see how a single design decision affects the broader operational and technical
ecosystem
UX and Prototyping
Strong craft skills in service design, experience design, wireframing, and prototyping
Experience conducting usability testing and iterating based on evidence
AI-Augmented Design
Experience using AI-assisted design tools — such as generative wireframing and prototyping
features, AI-assisted layout and content variant generation — to accelerate ideation and
exploration
Experience using AI to accelerate research synthesis, including summarising qualitative
feedback, identifying patterns across journeys, and surfacing insights faster from research
and analytics data
Prior hands-on experience with AI design or research tools is beneficial, but not mandatory.
As with domain knowledge, candidates are expected to build fluency with approved AI
tooling after joining, applying it responsibly and in line with data handling and
compliance requirements
Collaboration and Communication
Strong facilitation skills, including running workshops with diverse stakeholder groups
Excellent written and verbal communication, able to clearly articulate design rationale
Agile Delivery
Experience working within Agile delivery teams alongside Product Owners and Engineers
Ability to produce design artefacts at a pace that supports iterative delivery

1. Desirable Experience

The following areas of experience are beneficial but not mandatory:
Trade Finance
Business Banking
Institutional Banking
Lending
Payments
Banking Operations
Servicing Platforms
Regulatory environments
Workflow automation
Case management

1. Domain Learning Expectations

Successful candidates will be expected to learn, on the job:
Trade Finance products
Customer journeys
Operations processes
Risk and compliance considerations




Workflow and servicing models
Candidates with strong enterprise and workflow design experience should not be excluded
because they have not previously worked in Trade Finance.
Domain expertise is expected to grow after joining and is not required on day one. Strong design
fundamentals, systems thinking, and the ability to learn quickly are prioritised over prior Trade
Finance exposure.

1. Key Deliverables

Customer journey maps
Service blueprints
User flows
Information architecture
Wireframes
Interactive prototypes
Research synthesis
Workshop outputs
Design specifications
Usability reports

1. Core Capability Expectations

Human-Centred Design Core
Customer Journey Mapping Core
Workflow Design Core
Systems Thinking Core
Service Blueprinting Core
Prototyping Core
User Research Core
Accessibility Core
Stakeholder Engagement Core
Agile Delivery Core
Business Process Analysis Core
Technology Awareness Core
Capability Expectation

1. Key Relationships

Product Owners
Product Managers
Engineers
Engineering Leads
Business Analysts
Architects
UX Researchers
Accessibility Specialists
Operations SMEs
Risk and Compliance Partners

1. What Success Looks Like

Reduced customer effort
Improved workflow usability
Simplified operational experiences
Better stakeholder alignment
High quality build-ready design artefacts
Improved customer and staff outcomes
Accessibility compliance
Effective collaboration with engineering teams

1. Candidate Profile

The ideal candidate:
Enjoys solving complex problems
Understands enterprise systems
Works effectively with engineers
Thinks systematically
Learns new domains quickly
Risk Awareness Core
AI-Augmented Design Tools Growing Expectation
Trade Finance Knowledge Desirable
Balances customer, business, and technology needs

1. Application Requirements

Applicants should provide:
A portfolio demonstrating relevant work
Evidence of design process, from problem framing through to delivery
Research and synthesis examples
Wireframes and prototypes
Examples of delivered outcomes and their impac

📌 UXD Designer (Sydney)
🏢 DWS
📍 Sydney