A dedicated and experienced part-time Receptionist/Administrative Assistant position in a psychology private practice in Lower Templestowe. The practice supports a broad range of clients, including adults, children, adolescents and their families. This position offers an excellent opportunity for someone with a warm and approachable manner who wishes to contribute to a supportive working environment. The role requires working two days per week, specifically Friday (9-5pm) and Saturday (9-1pm). There may be opportunities for additional shifts to cover staff leave and the possibility of a third regular day.
Key responsibilities
- Welcoming clients and conducting intake phone calls
- Making client appointments and managing the diary
- Liaising with clinicians and other health professionals
- Filing and maintaining the reception and waiting area
- Processing Medicare billing and collecting payments
- Scanning and faxing documents
- Providing feedback to the team to enhance administrative procedures
- Assisting psychologists and the practice manager with additional tasks as needed
About you
- At least one year of experience in a medical, allied health, or similar administrative environment
- Excellent customer service skills, with an understanding of client confidentiality
- Ability to maintain a calm, sensitive, pleasant and respectful manner with a diverse range of people
- Initiative to work independently, as well as being an effective team player
- Strong organisational and administrative abilities
- Attention to detail and a high degree of accuracy
- Capacity to prioritise tasks, meet deadlines, and perform well under pressure
- Keen interest in improving service delivery performance
- Excellent IT and computer skills, including a willingness to learn new systems
- Outstanding interpersonal and communication abilities, both written and verbal
Market-competitive salary. Work in an environment where your skills and initiative are valued. Our team prides itself on being friendly and hard-working, with open communication and mutual support at the core of our values.