The Australian Services Union NSW & ACT Services Branch (ASU) is a progressive, active
and growing Union. We are committed to organising members to grow their Union and win
campaigns that make a real difference for workers, contributing to a fairer society.
The role is a customer service focused role that involves emailing, calling, and texting
members. We’re looking for a good communicator and someone who is comfortable with current
technologies. The role will also include data entry and administrative support.

Key Responsibilities:

- Regular in and outbound communication with members by phone and email.
- Provide members with information about the benefits of their Union membership.
- Update and record member details accurately.
- Identify and resolve issues for members.
- Provide accurate and relevant information and advice to members on industrial rights
and entitlements.
- Understand the differences between individually driven issues and collectively driven
issues.
- Identify disputes that have organising opportunities or the potential for collective action
in the workplace.
- Process new membership forms.
- Respond to and resolve membership enquiries and issues.
- Administrative support and reception duties

Selection criteria:





- Demonstrated commitment to trade Union principles.
- High level verbal and written communication skills.
- Proven customer service experience.
- Ability to work as part of a team and independently.
- High level of knowledge and competency in Microsoft Office.
- Ability to accurately record information.
- Ability to prioritise workload and work autonomously.

Conditions

- Full time, 35 hours per week (a part-time position may be considered).
- Commencing salary $87,791 pa plus 12.5% superannuation.
- Redfern based – close to public transport.
- 17.5% annual leave loading.
- 12 rostered days off (RDOs) per year.
- 4 weeks annual leave plus Christmas shutdown.
- 6 months paid parental leave.

How to apply
Please address your application to Angus McFarland, Branch Secretary, Australian Services
Union, NSW & ACT (Services) Branch, and email your application to Louise Craig
******@asu.org.au with “Member Engagement Officer” in the subject line by no later than
12.00pm Monday, 26 October 2026.
Applications must include your current CV and a statement addressing the key responsibilities
and selection criteria above

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📌 Member Engagement Officer (full-time) – ASU (Sydney)
🏢 Important Group
📍 Sydney