Team leadership and ICT management

- Lead, develop and grow a small team of ICT professionals; own hiring, performance management, workload allocation, on-call rostering and capability development.
- Set the regional ICT strategy, roadmap and annual operating plan; own the regional ICT budget, forecasting and capital planning.
- Manage local vendors, managed service providers, carriers and licensing agreements, including commercial negotiation and service-level accountability.
- Establish and enforce regional standards for documentation, change management, incident response and service delivery, aligned to ITIL or an equivalent framework.

Network and infrastructure

- Own the end-to-end regional network: campus and access-layer switching, wireless, routing, SD-WAN and WAN services, firewalls, VPN, DNS, DHCP, and monitoring.
- Design and maintain segmented network enclaves that separate corporate, program and test environments in line with data-handling and need-to-know requirements.
- Own site-to-site connectivity with the US parent company and partner organisations, including the controls that govern what traverses those links.
- Deliver connectivity and compute for deployed, remote and flight-test locations, including transportable and low-bandwidth environments.
- Manage server, storage, virtualisation and colocation infrastructure supporting regional engineering and program workloads.

Cloud and platform operations

- Own regional cloud architecture and operations across AWS and/or Azure, including landing-zone design, tenancy and subscription structure, identity federation and network integration.
- Ensure workloads and data reside in appropriate sovereign regions, and that data residency, jurisdiction and access constraints are enforced by design rather than by policy alone.
- Drive infrastructure-as-code, automation and configuration management; use scripting and agentic AI tooling to reduce manual operational load.
- Own cloud cost governance, capacity planning, backup, resilience and disaster recovery for the region.

Export control,



data classification and sovereignty

- Act as the regional ICT authority for export-control compliance, working with Trade Compliance and Legal to implement ITAR, EAR and Australian Defence Trade Controls Act obligations in the technical setting.
- Design and operate access controls that reliably segregate data by nationality, program, clearance and need-to-know — including AUS-only, US-only and AUS/US-EYES-ONLY handling.
- Translate Technical Assistance Agreements, licences and program security instructions into enforceable IT controls, and evidence that enforcement to auditors and customers.
- Manage the interface with the US parent company on global tooling, tenancy and security policy; negotiate regional variations where sovereignty or export control requires them, and articulate the rationale clearly to both sides.
- Support onboarding of foreign nationals, visitors and seconded personnel with correct system access, monitoring and offboarding.

Security and compliance

- Maintain regional alignment to the ASD Essential Eight and the Information Security Manual, and support Defence Industry Security Program (DISP) membership obligations.
- Own identity and access management, privileged access, endpoint security, logging, and patch and vulnerability management for the region.
- Partner with global security and the regional security officer on incident response, insider-risk controls, audits, assessments and certification activity.
- Support the accreditation and ongoing assurance of program-specific and classified environments.
- Service delivery and program support
- Deliver reliable day-to-day IT services across Windows, macOS and Linux endpoints, identity, collaboration tooling and asset management.
- Provide high-touch support to regional executives, visiting leaders, customers and board members.
- Provide ICT input into new site establishment, facility fit-out, program bids and customer engagements, including cost and schedule estimates.
- Manage the regional IT asset lifecycle from procurement and deployment through inventory, licensing, refresh and secure decommissioning or destruction.

📌 Staff IT Systems Engineer, ICT Lead (Melbourne)
🏢 Shield AI
📍 Melbourne