Part-Time | Approx. 15–20 hours per week | More hours available during school holidays
We’re looking for a friendly, reliable and customer-focused Duty Manager to join our team at Skaterz.
This is a hands-on role suited to someone who enjoys working with people, leading a team and creating a fun, welcoming experience for our customers. An interest in skating is a definite advantage!
About the Role
As Duty Manager, you’ll help oversee the day-to-day operation of the rink and support our team to deliver excellent customer service.
Your responsibilities will include:
- Managing and supporting staff during rink sessions
- Ensuring the team provides friendly, professional and engaging customer service
- Assisting with the training and induction of new staff
- Running and overseeing private skating sessions
- Helping ensure the rink operates safely and efficiently
- Assisting customers with enquiries and resolving issues in a positive and skilled manner
- Leading by example and helping create a fun and welcoming environment for customers and staff
About You
We’re looking for someone who is:
- Customer-focused and genuinely enjoys helping people
- Confident leading and supporting a team
- Friendly, approachable and professional
- Reliable, responsible and able to work independently
- Comfortable working in a busy, fast-paced environment
- A good communicator with a positive attitude
- Available to work additional hours during school holidays and busy periods
- Interested in skating — experience or a passion for skating is an advantage, but not essential
Requirements
- Current First Aid Certificate, or willingness/ability to obtain one
- Current Working with Children Check, or willingness/ability to obtain one
- Previous supervisory, team leader or customer service experience is desirable
- Skating experience is an advantage