Julie’s Boarding Kennels & Cattery — Malaga
We are seeking an experienced Reception and Bookings Team Member to join our boarding office.
This is a varied role combining reception, bookings, administration and animal handling. You will need strong customer service skills, excellent attention to detail and the ability to manage competing tasks in a busy environment.
Previous animal-handling experience is required.
About the role
Your responsibilities will include:
- Coordinating pet admissions and departures at reception, including liaising with kennel staff about pet placement.
- Providing friendly, qualified service to clients.
- Responding to enquiries and managing bookings by phone and email.
- Maintaining customer records and reservations using our custom-built software.
- Accurately maintaining vaccination information, pet health records and customer details.
What we’re looking for
- Proven experience in administration, bookings or customer service.
- Previous animal-handling experience.
- Strong working knowledge of Microsoft Outlook and general computer systems.
- Clear communication and a personable, professional approach.
- A calm and courteous manner, including during busy periods.
- Strong organisation, time management and attention to detail.
- Reliability and the ability to work cooperatively with the team.
- Confidence learning new software systems.
- A genuine interest in animals and their care.
Hours and availability
The role operates within the following hours, with finishing times depending on operational requirements:
- Monday to Friday: 8:00 am–3:00 pm, with possible extension to 4:00 pm.
- Saturday: 8:00 am–12:00 pm, with possible extension to 1:00 pm.
With two office team members in place, there is scope for a rotating roster, potentially including every second Saturday off and/or one weekday off per week, subject to operational needs.
What we offer
- Full onsite training in our systems and procedures.
- Consistent rostered hours in a casual position.
- A long-term opportunity for the right person.
- An experienced, friendly team in a family-run business with more than 36 years in the industry.
How to apply
Please submit your resume and a relevant cover letter outlining your administration or customer service experience, animal-handling experience and availability.
Please also complete our Reception questionnaire:
https://forms.gle/j8z7MEqCbKCNKodGA