Pen Catering is one of Sydney’s premier corporate caterers, servicing the Sydney metropolitan area with a mission to offer high-quality food and beverages alongside an excellent service. Over the last decade Pen Catering has built an outstanding reputation, significantly growing year-on-year to cement itself as a leader in the industry. Now based in Neutral Bay and operating out of our new commercial kitchen Pen Catering is looking to expand our team and achieve large growth.
Role & Responsibilities
The position focuses on liasing with high-value clients to draft catering quotes and process and amend orders.
As part of the position, you will be the key contact for some of our most valued clients, servicing their needs on a daily basis. You will work closely with the Customer Service & Sales Manager, Operations Manager and all staff to ensure that each catering job and event is completed and surpasses all client expectations
Job Tasks
- Processing catering and event bookings
- Assist clients with menu creation, order quantities, quotes and event planning
- Ensuring client data is up-to-date and relevant
- Ensuring each catering job and event is completed and surpasses client expectations
- Reconnecting with in-active clients on a monthly basis
- Work with the Operations Manager to ensure client needs are communicated to the team
- Ensuring KPI’s are met
- Reporting directly to senior management
- Assisting with marketing initiatives, website management and communication directly to clients
- Assist with office administration when required
Skills Required
- Will have intermediate to advanced knowledge of Microsoft office applications (word, excel, outlook)
- Will be results driven, customer focused and ambitious with a passion for high quality food and customer service
- Must have an excellent phone manner, communication and interpersonal skills that will be used to develop recent and strengthen existing client relationships
- Must have strong account management and multitasking skills with the ability to interpret and act on client needs.
- Will work well within a team environment
Additional Information
- Address: 11/129-133 Military road, Neutral bay 2089.
- Please ensure that you are able to commute to our location prior to applying for this position.
- Wages are paid weekly via eft.
Job Types: Full-time, Permanent, Casual
Pay: $60,000.00 – $80,000.00 per year
Experience:
- Inbound call centre: 1 year (Preferred)
- Outbound call centre: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: In person
📌 Customer Service Officer - Catering and Events (Neutral Bay)
🏢 V3 Hospitality
📍 Neutral Bay
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