Description

Position Title: Service Delivery Manager

Location: Australia (Hybrid)

Type: Full-time

Role Purpose

We are looking for a high-impact Service Delivery Manager (SDM) to join our Managed Services practice as a full-time contractor. You will be the strategic bridge between our technical Security Operations Centre (SOC) and our Asia Pacific clients. Your mission is to ensure excellence in service delivery, maintain rigorous security standards, and act as a trusted advisor to our clients’ cybersecurity staff and IT leadership.

As an SDM, you aren’t just managing a contract; you are managing a partnership. You will oversee the entire lifecycle of the client relationship from onboarding and governance to incident escalation and service improvement.

Key Responsibilities

Summary

Key Responsibilities

- Building and maintaining productive relationships with your assigned clients.

- Increasing the value of the contracts you manage, always with the aim of enhancing clients' cybersecurity.

- Conducting various formal and ad-hoc client meetings, such as (onsite) service reviews, addressing service-related inquiries, and managing escalations.

- Collaborating closely with the account management team.

- Ensuring all delivered services consistently align with contracted SLAs.

- Analysing service usage and perceived service value.

- Taking responsibility for your clients’ satisfaction.

Skills, Knowledge & Expertise

What we are looking for in you

You have a natural talent for maintaining relationships and enjoy a wide-ranging agenda. You are also commercially savvy, identifying opportunities for our sales team to help clients improve their security.

In addition, you have:

- At least 1 year of experience in Cybersecurity

- An affinity for or knowledge of IT and cybersecurity.

- A clear vision of client relationship management.

- (Possibly) an ITIL Foundation certification.

- Experience in a role involving direct customer interaction.

- A willingness to travel to clients as needed.

- Excellent communication skills

Ways of working

- Focusing on Clients and Customers.

- Working as One NCC.

- Always Learning.

- Being Inclusive and Respectful.

- Delivering Brilliantly.

Our company

At NCC Group,



our mission is to create a more secure digital future. That mission underpins everything we do, from our work with our incredible clients to groundbreaking research shaping our industry. Our teams' partner with clients across a multitude of industries, delving into, securing new products, and emerging technologies, as well as solving complex security problems. As global leaders in cyber and escrow, NCC Group is a people-powered business seeking the next group of brilliant minds to join our ranks.

Our colleagues are our greatest asset, and NCC Group is committed to providing an inclusive and supportive work environment that fosters creativity, collaboration, authenticity, and accountability. We want colleagues to put down roots at NCC Group, and we offer a comprehensive benefits package, as well as opportunities for learning and development and growth opportunities. We believe our people are at their brilliant best when they feel bolstered in all aspects of their well-being, and we offer wellness programs and flexible working arrangements to provide that vital support.

Come join us?

Job Benefits

What do we offer in return?

We have a high-performance culture which is balanced evenly with world-class well-being initiatives and benefits:

- Superannuation

- Leaves Benefits include but not limited to:

- Annual leave – 20 days

- Sick Leave & caregivers Leave – 10 days

- Marriage/Civil Partnership Leave (1 day)

- Moving Home Leave (1 day)

- Employee Assistance Program with access to confidential counselling support 24 hours a day, 7 days a week. This is a free service for up to 6 occasions per calendar year for you and your close family.

So, what’s next?

If this sounds like the right opportunity for you,



then we would love to hear from you! Click on apply to this job to send us your CV and cover letter and the relevant member of our global talent team will be in touch with you. Alternatively send your details to [email protected] .

About NCC Group

We assess, develop and manage cyber threats across our increasingly connected society. We advise global technology, manufacturers, financial institutions, critical national infrastructure providers, retailers and governments on the best way to keep businesses, software and personal data secure.

With our knowledge, experience and global footprint, we are best placed to help businesses identify, assess, mitigate & respond to the risks they face.

We are passionate about making the Internet safer and revolutionising the way in which organisations think about cyber security.

Headquartered in Manchester, UK, with over 35 offices across the world, NCC Group employs more than 2,000 people and is a trusted advisor to 15,000 clients worldwide.

We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days, please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.

To ensure a fair and consistent assessment process, candidates must not use AI tools to generate, suggest, coach or provide responses during live or recorded interviews unless this has been approved in advance, by the hiring team. For more information please read our AI in Hiring - Candidate Policy.

If you do not want us to retain your details, you can utilise the Manage Your Data tool provided by Pinpoint or contact us directly at: [email protected]. All personal data is held in accordance with the NCC Group Privacy Notice.

We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.

Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process.

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