About Us:

Multidisciplinary Mental Health Clinic Pty Ltd is a growing multidisciplinary mental health practice with a focus on providing culturally safe and inclusive care to its clients. Our vision is to provide holistic evidence-based health care for clients across Australia. We encourage clients and practitioners to collaborate towards long lasting health and wellbeing outcomes.

We are seeking a motivated, professional, empathetic, experienced, collaborative and driven Practice Coordinator who can work onsite in Liverpool and full-time to support our practice administration team.

Duties and responsibilities:

- Leading a small team of administration staff.
- Supporting, training and guiding non-clinical students on placement.
- Maintain the clinic's various digital administration systems.
- Scheduling and managing appointments.
- Answering and returning phone calls.
- Managing emails and responding to inquiries.
- Proofreading, formatting and sending documents to key stakeholders (clients, GPs, schools, etc.)
- Accurately managing Medicare and Insurance billing in a timely fashion.
- Preparing and sending client invoices in a timely fashion.
- Liaising with administrators and clinicians to ensure timely follow up on client and practice matters.
- Ensuring that document storage systems are keep up-to-date and logically organized.
- Supporting new staff/placement students on all administrative procedures.
- Taking minutes during meetings and supporting the logistics around our delivery of group therapy and professional development training.
- Maintaining confidentiality at all times.




- Other administrative and practice support tasks as determined by the Director and/or the Deputy Directors.

The successful applicant will have:

- A tertiary qualification in a relevant discipline.
- At least 1 year of health administration management experience and/or a solid willingness to learn and develop in health administration.
- A strong understanding of mental health and/or previous experience in the mental health sector.
- Punctuality, personal resilience, capacity to work independently and collaboratively, positivity and openness.
- Robust skills in people management and support for a variety of people from all walks of life including clients, students, clinicians, partners and stakeholders.
- High level written and verbal communication skills.
- Keen attention to detail and the ability to ensure standards and procedures are attended to while also being flexible and adaptable.
- Experience working with digital information management systems and high level computer and technical skills (e.g., Google Drive, Gmail/Google services, Microsoft software and programs etc).
- Be a quick learner, have a great memory and collaborative working style.
- Be able to take initiative as well as take feedback and instruction.

Please submit a Cover Letter addressing the above criteria as well as a recent Resume.

If you have any questions please contact Elizabeth Jones (Deputy Director, Operations) at [email protected]

Pay: $35.00 – $40.00 per hour

Expected hours: 38.0 per week

Education:

- Bachelor Degree (Preferred)

Experience:

- health administration management: 1 year (Required)

Work Location: In person

📌 Practice Coordinator/Receptionist (Liverpool)
🏢 Multidisciplinary Mental Health Clinic
📍 Liverpool