- Lead customer and business support services that enable effective operational delivery
- Drive performance, data and business insights to improve decision-making and outcomes
- Competitive salary + Monthly RDO + WFH 1 day per week

- Lead customer and business support services that enable effective operational delivery
- Drive performance, data and business insights to improve decision-making and outcomes
- Competitive salary + Monthly RDO + WFH 1 day per week

As Coordinator Operations Management, you’ll play a key role in strengthening how Council supports, measures and improves its operational services. You’ll lead customer and business support functions, use data and insights to drive better outcomes, and ensure strong governance, compliance and quality assurance across the portfolio.

This is an opportunity to make a meaningful impact by connecting people, processes, systems and performance to deliver better outcomes for our community.

About the role:
Lead the effective delivery of customer and business support services across Council’s operations, providing oversight of operational systems, processes and performance.

You’ll combine strong people leadership with business and operational expertise to monitor performance, identify improvement opportunities and ensure effective governance, compliance and quality assurance.

Working closely with the Manager Operations and Waste and key stakeholders across Council, you’ll provide reporting, insights and strategic advice to support informed decision-making and help drive continuous improvement.

You will:

Lead customer and business support services
Lead and develop customer and business support services that enable effective operational delivery and provide high-quality outcomes for internal and external customers.

Monitor performance, data and business outcomes
Oversee performance reporting and data analysis, identifying trends, risks and opportunities to improve operational performance and support informed decision-making

Ensure governance, compliance and quality assurance
Strengthen operational governance, compliance and assurance processes, ensuring services and practices meet legislative, regulatory and organisational requirements





Oversee operational systems and processes
Provide oversight of operational systems and processes, identifying opportunities to improve consistency, efficiency and service performance

Drive continuous improvement and capability
Lead initiatives that improve processes, practices and ways of working, while building capability and fostering a culture of accountability, collaboration and continuous improvement

Provide strategic advice and insights
Prepare reports, analysis and recommendations for senior leaders and stakeholders to support effective decision-making and Council’s operational priorities

Lead and develop a high-performing team
Provide effective leadership, coaching and development to build team capability and achieve organisational objectives

Support innovation and organisational readiness
Research and implement innovative approaches to operations management and support Council’s readiness for future systems, including ERP implementation

About you:
You are an experienced operations, business performance or service management professional with the ability to connect people, systems, data and processes to improve organisational outcomes.

To be successful in this role, you will bring:

- Demonstrated experience leading customer, business support, operations or service management functions
- Relevant tertiary qualifications and demonstrated experience in operations management, business improvement, systems, service delivery, compliance or a related field
- Strong experience monitoring and analysing performance, data and business outcomes
- Demonstrated ability to drive operational improvement through better processes, systems and practices
- Strong governance, compliance, assurance and quality management experience
- Experience leading, developing and managing staff and building team capability




- Strong analytical and conceptual skills, with the ability to translate complex information into practical operational solutions
- Excellent communication, negotiation and stakeholder engagement skills
- Experience preparing reports and providing advice and insights to senior leaders
- Strong financial management and budget monitoring skills Experience working within local government or a similar public sector environment will be highly regarded.

Why Darebin?
Darebin City Council is committed to equity, diversity and inclusion. We proudly serve one of the most diverse communities in Victoria, and we know that a diverse workforce strengthens our ability to deliver meaningful outcomes.

We offer:

- A supportive team environment
- Opportunities for professional development and career growth
- A workplace that values collaboration, integrity, respect and creativity
- The chance to make a real difference

How to Apply
To apply, please submit your application including a Cover Letter and Resume. If you wish to address the Key Selection Criteria in the Position Description, you may do so in your cover letter.

Applications close on 20 October 2026 at 11:30pm. Applications will be reviewed during the advertising period so if you’re interested in this opportunity, we encourage you to get your application in as early as possible.

For a confidential discussion about the role and the opportunity, contact Lauren Toledo, Talent Acquisition Partner - [email protected]

Should you need reasonable adjustments to our recruitment process to support your accessibility needs, please get in contact with us and advise how we can best support you.

Pre-employment Checks

Darebin is committed to providing a secure working environment that embraces and values child safety, and thorough ‘Safety Screening’ processes apply.

To work at Darebin City Council, you will be required to supply proof of work rights, a Victorian Employee Working with Children Check and comply with Child Safety standards.

All employees are required to undertake an Australian Criminal History Check and may be required to complete a Functional Health Assessment.

📌 Coordinator Operations Management (City of Darebin)
🏢 City of Darebin
📍 City of Darebin