Woden Community Service (WCS) is a for-purpose organisation that has been providing community-based services for over 50 years. Our vision of ‘A caring community where everyone belongs’ is achieved through our values of Inclusion, Compassion, Hope, Responsiveness, Integrity and Social Justice.

We deliver services across the ACT covering children, families, young people and seniors including housing and mental health services.

Woden Community Service is seeking a compassionate, organised and resilient professional to join The Way Back Support Service, a suicide aftercare program supporting people following a suicide attempt or suicidal crisis.

Our Offer:

- Salary packaging option up to $15,899 per Fringe Benefits Tax year, with an additional Meals and Entertainment package available up to $2,650 per Fringe Benefits Tax year.
- 15 days paid personal leave per annum (pro rata) for full & part time employees.
- 24/7 nationally recognised Employee Assistance Program (EAP), including 3 additional holistic service sessions.
- Ongoing professional development and a supportive team environment.
- Monthly external clinical supervision.
- Enjoy exclusive discounts and everyday savings on essentials at leading Australian retailers such as Woolworths and Coles, all through our Flare Benefits program.

Job Description





About the Role

As the Referral & Assessment Coordinator, you will be the first point of contact for referrals and play a critical role in ensuring people are connected to the right support at the right time. You will conduct intake, assessment and suicide risk screening conversations, gather sensitive information with empathy and professionalism, and support participants to access services that promote recovery, safety and wellbeing.

This role requires someone who is comfortable talking openly about suicide, suicidal distress and suicide attempts. You will engage with people during a vulnerable period in their lives and be able to build trust and rapport quickly while collecting information to assess need, risk and support requirements. From time to time, you will also undertake intake appointments, requiring strong interpersonal skills, sound judgement and a calm, compassionate approach.

Working closely with the Team Leader and Support Coordinators, you will manage referrals, assess eligibility, coordinate participant allocation, facilitate warm referrals, maintain high-quality records and documentation, and develop strong relationships with health and community service partners across the ACT.

📌 Referral & Assessment Coordinator – The Way Back Support Service (Canberra)
🏢 Woden Community Service
📍 Canberra