Digital Marketing Account Manager

Sydney | Hybrid

We are looking for an experienced Digital Marketing Account Manager who can build trusted client relationships, lead integrated digital marketing strategies, and turn business objectives into measurable outcomes. You will manage a portfolio of B2B and B2C clients, with a particular focus on businesses with complex products, multiple decision-makers, and longer buying cycles.

You will represent Digivizer to our clients and bring the client’s priorities into our business, ensuring our teams understand their objectives, deliver on our commitments, and proactively identify ways to improve results. You will be confident advising senior stakeholders, constructively challenging briefs, and recommending where clients should focus their investment.

Working with our specialists, you will connect strategy, audience insights, creative, organic social, influencer, paid media, SEO, website experience, and email marketing into cohesive programs across the customer journey—from awareness and consideration through to conversion, retention, and growth.

You will own the client relationship and account plan, oversee budgets, scope, and delivery, and translate performance data into clear decisions and recommendations. Success means stronger client outcomes, trusted long-term relationships, and commercially healthy accounts.

You will be working as part of a growing agency team. Our company culture (see our website) is built on one team, authenticity, courage, responsibility, and a growth mindset. We know our client's success results in our success. We hire people who are smart, talented, get things done, are infinite learners, and are not an ars*hole!

What the Role Entails:

1. Client Relationship & Growth Leadership

- Own client relationships and account plans, building a detailed understanding of each client’s business, customers, commercial priorities, and measures of success.
- Lead strategic discussions and performance reviews with senior stakeholders, providing clear advice and proactively recommending improvements.
- Represent Digivizer’s expertise and recommendations to clients, and accurately represent client priorities and feedback within our teams.
- Constructively challenge requests where a different approach would better achieve the client’s objectives.
- Identify opportunities to create additional client value and grow accounts through relevant, evidence-based recommendations.
- Develop proposals with clear objectives, scope, deliverables, investment, and success measures, and secure client approval.

2. Integrated Digital Strategy

- Lead the development of integrated digital marketing strategies with input from our specialist teams.
- Translate business objectives into prioritized account plans with clear audiences, messaging, channel roles,



budgets, and measurable outcomes.
- For B2B clients, account for multiple decision-makers, longer buying cycles, and the relationship between marketing activity and sales outcomes.
- Connect activity across paid, owned, and earned channels and the website, ensuring programs support the full customer journey.
- Evaluate performance across the overall program and recommend where to adjust activity, resources, or investment.
- Present strategies, creative and recommendations clearly, explaining the business rationale and expected value.

3. Account Planning & Delivery

- Turn agreed strategies into clear briefs, delivery plans, responsibilities, and timelines across creative, content, social, paid media, SEO, web, and email specialists.
- Ensure briefs define the business problem, target audience, intended outcome, and measures of success.
- Coordinate delivery across teams, resolving dependencies and balancing priorities across accounts.
- Review work for strategic alignment, quality, and consistency before it reaches the client.
- Manage client expectations, feedback, and approvals, proactively addressing risks, delays, and changes in scope.
- Keep clients and internal teams informed, with clear decisions, actions, and accountability.

4. Influencer & Community Engagement

- Develop briefs and oversee influencer engagement programs for assigned clients
- Identify, engage and manage relevant influencers, fans and brand advocates
- Ensure influencer activity aligns with broader campaign objectives, brand guidelines and client expectations

5. Performance, Insights, & Optimisation

- Agree meaningful performance measures with clients, connecting digital activity to business objectives.
- Use Digivizer and other relevant data sources to assess performance across channels and the customer journey.
- Distinguish activity metrics from business outcomes, including lead quality, pipeline contribution, acquisition, conversion, revenue, and retention, as relevant to each client.
- Turn reporting into clear recommendations: what the results mean, what should change, and what to prioritize next.
- Work with specialists to investigate performance issues, identify testing opportunities, and track the impact of agreed improvements.

What We’re Looking For:

- Must be based in Sydney
- At least 3 years of relevant digital marketing experience,



including substantial responsibility for independently managing agency client accounts and leading strategic discussions. Solid B2B experience is preferred, alongside the ability to apply your skills across B2C clients.
- Exceptional organizational and project management abilities, with the ability to handle multiple projects simultaneously
- Exceptional written and verbal communication skills, including facilitation of meetings and presentations to senior level clients English skills
- Demonstrated ability to earn the trust of senior stakeholders, understand their business priorities, provide sound advice, and navigate challenging conversations.
- Experience translating complex B2B products or services into clear audience strategies, messaging, and demand-generation programs.
- Sound commercial judgment, including experience managing budgets, scope, resources, and account growth.
- Passion and full awareness of creative processes and techniques – including digital and social platforms
- Strong analytical and problem-solving skills with exceptional attention to detail
- Highly organised, proactive, and able to take projects from conception through to successful implementation
- Comfortable working in a fast-paced environment with an agile and flexible mindset
- Familiarity with Google Workspace, Slack, and Asana is advantageous
- Eager to learn, embrace new challenges, and continuously develop professionally
- Passionate about achieving outstanding results for clients and the business

Digivizer follows a hybrid work arrangement. You will primarily work from home (typically 3-4 days per week), with at least 3 in-person days per month at our office in Sydney CBD.

We are a BYOD (Bring Your Own Device) company.

About Digivizer

Digivizer is a Digital Marketing Insights Technology company with a world class platform helping businesses get more from their digital. Digivizer also provides specialized, end-to-end digital marketing agency services. The combination of our platform and our services has resulted in Digivizer becoming a top ad, tech, and agency partner to all the major social, search and web platforms including Google, Meta, TikTok, Microsoft, Amazon, Klaviyo and Shopify.

We are the first and only LinkedIn Marketing Partner in Australia.

At Digivizer, you will enjoy a fun, creative, innovative culture with a strong emphasis in developing and supporting our people and their growth.

Working with the world's most well known brands and some of the most exciting start-ups, growth companies, SMBs and agencies, this is an opportunity to join our team and grow our services and our customers’ business, their success, and our own.

To applicants:

We appreciate your time in applying however will only be able to get in touch with our shortlisted candidates.

No Agencies please.

📌 Account Manager (Sydney)
🏢 Digivizer
📍 Sydney