The Sands Torquay is gearing up for another busy summer season, and we're creating a brand-recent leadership role within our Front Office team: Assistant Front Office Manager. This is a fantastic opportunity for an experienced hotel leader to join our team, working closely with our Hotel Operations Manager and Front Office Supervisor to lead our front-of-house team.

About the Role

As Assistant Front Office Manager, you'll be the operational leader of our Front Office, providing day-to-day leadership across all shifts (7am-9pm rotating roster). You'll own the front office roster, lead recruitment and training of our Guest Service Agents, and be the key escalation point for guest matters that need a manager's touch. You'll report directly to the Hotel Operations Manager and work alongside the Front Office Supervisor and Reservations Manager.

What You'll Be Doing

- Leading front office shifts and acting as manager on duty, including some early mornings, evenings, weekends and public holidays
- Building and managing the front office roster and labour cost
- Being the go-to person for escalated guest concerns




- Leading onboarding and ongoing training for our Guest Service Agents
- Working closely with Reservations, Housekeeping and Maintenance to keep operations running smoothly

What We're Looking For

- Your warm and friendly personality! We pride ourselves on our exceptional guest service and you will be leading by example.
- Proven leadership experience in a front office or guest service role
- A confident, calm approach to resolving guest complaints and making decisions under pressure
- Experience in coaching and training team members
- Comfortable using a property management system (PMS)

What's on Offer

- The opportunity to make your mark in a newly created leadership position
Support and mentoring from the Hotel Operations Manager as you grow into the role

- Competitive salary, to be discussed with shortlisted candidates
- Uniforms provided, plus staff discounts across the resort
- Immediate start available

How to Apply

Please submit your resume and a brief cover letter to Megan Hefkey, Hotel Operations Manager, at , or call .

📌 Assistant Front Office Manager (Victoria)
🏢 The Sands Torquay
📍 Victoria