We are Goodwin, a multi-award-winning, industry-leading seniors' services and accommodation provider in the ACT and NSW. For over 70 years, our community-owned, not-for-profit organisation has provided the Canberra and regional community with vibrant and luxurious retirement living villages, reliable and innovative home care, and the very best in residential aged care facilities.

Enjoy more than just a great career

At Goodwin, you’ll be part of a respected, values-driven organisation with generous employee benefits. Increase your take-home pay with up to $15,900 tax-free salary packaging plus an additional $2,650 for meal entertainment. You can also access novated leasing, relocation assistance, discounted health insurance, gym memberships, airline lounge memberships, free flu vaccinations, professional development opportunities and more.

Lead business performance, strengthen financial oversight and support quality home care services.

Goodwin is seeking an experienced Business Manager to provide operational business and financial leadership across our Home Care division.

Reporting to the General Manager Home Care, you will oversee financial performance, claiming and revenue assurance, business administration, systems and contractor arrangements. You will lead the Home Care administration team and work closely with operational leaders and Corporate Services to turn financial and business insights into practical improvements.

This is an prospect for a commercially minded leader who enjoys developing teams, improving processes and supporting sustainable, client-focused service delivery.

About the role

Your key responsibilities will include:

- Financial management and reporting: Support budgets and forecasts, analyse revenue, expenditure, margins and service utilisation, and provide reports and dashboards that help managers understand performance and take action.
- Claiming and revenue assurance: Oversee claiming, billing,



client contributions, invoicing and reconciliations, ensuring accurate and timely processing and resolving rejected claims, unbilled services and other revenue risks.
- Business administration and systems: Lead the administration team, establish clear responsibilities and service standards, and strengthen business processes, data quality, records management and financial controls.
- Supplier and contractor management: Manage operational relationships, negotiate service scopes and rates, monitor performance and value for money, and coordinate onboarding, offboarding and contract reviews in partnership with corporate functions.
- Business planning and improvement: Contribute to business cases, pricing reviews, service modelling and new opportunities, while supporting reform implementation and improvements in efficiency and accountability.
- Leadership and collaboration: Coach and develop direct reports, work across care, operations, growth and corporate teams, and prepare clear recommendations for senior leaders and governance committees.

About you

You bring strong business and financial acumen, a practical approach to problem-solving and the ability to build effective relationships across operational and corporate teams.

You will demonstrate

- Experience in financial management, budgeting, forecasting, management reporting and business performance analysis.
- Experience leading business administration, finance support or similar functions, with the ability to develop capability and establish clear expectations.




- Experience overseeing claiming, billing, reconciliations and revenue assurance processes.
- Experience managing supplier or contractor relationships, including negotiations, service levels and performance.
- Strong analytical and organisational skills, attention to detail and the ability to manage competing priorities.
- Excellent communication, influencing and negotiation skills, with the ability to translate complex information into clear, practical actions.
- High-level digital literacy, including experience using financial, client management, reporting and Microsoft Office systems.
- A commitment to customer service, ethical conduct, confidentiality and continuous improvement.

Experience in aged care, community care, disability, health or another regulated service environment will be highly regarded. Knowledge of Support at Home, the Commonwealth Home Support Programme, private service models and government claiming portals would also be beneficial. A current driver licence, the capacity to travel to Goodwin locations and the ability to obtain and maintain required aged care screening clearances are essential.

Apply now

If you are ready to bring your financial expertise and leadership skills to a role that supports quality care in the community, we would love to hear from you.

Please submit your resume and a cover letter outlining your relevant experience and suitability for the role.

Applicable penalty rates and allowances will be paid in accordance with the relevant industrial instrument and employment arrangements.

If you have any questions, please contact our Recruitment Team on [email protected]

Goodwin encourages applications from Aboriginal and Torres Strait Islander peoples. We are committed to fostering a diverse and inclusive workplace and strongly encourage candidates from all cultural backgrounds to apply.

📌 Business Manager (Canberra)
🏢 Goodwin Aged Care Services
📍 Canberra