Company Description PTC Phone Tech & Comm is a retail and service provider focused on delivering high-quality smart devices and related products across Australia. The company is dedicated to offering reliable, up-to-date technology that meets the everyday needs of customers. Team members work in a fast-paced environment where customer guidance and product knowledge are highly valued.

PTC Phone Tech & Comm emphasizes friendly, accessible service and aims to create a positive shopping experience for every visitor. The company offers opportunities to grow skills in customer interaction, sales, and mobile technology.

Role Description The Customer Service Specialist is a full-time, on-site role based in Townsville, QLD. In this position, the specialist assists customers in-store with product inquiries, device comparisons, and purchases, while ensuring a smooth and productive service experience. Daily tasks include greeting customers, responding to questions in person and by phone, handling basic troubleshooting, processing transactions, and managing service requests or returns.

The role also involves maintaining accurate records of customer interactions, keeping displays organized, and collaborating with team members to meet store performance and customer satisfaction goals.



The specialist is expected to follow company policies, uphold professional standards, and contribute to a welcoming and supportive environment for customers and colleagues.

Qualifications

- Strong customer-facing skills, including Customer Service and Customer Experience, with a focus on building trust and rapport.
- Experience in Customer Support and Customer Satisfaction, with the ability to resolve issues promptly and effectively.
- Professional Phone Etiquette for handling inbound and outbound calls in a clear, courteous, and efficient manner.
- Excellent verbal and written communication skills, with the ability to explain technical or product information in simple terms.
- Ability to work on-site in Townsville, QLD, including weekends or extended hours as needed.
- Comfort with point-of-sale systems and basic computer skills; familiarity with mobile devices and accessories is an advantage.
- Strong attention to detail, reliability, and a proactive approach to problem-solving in a retail workplace.
- Previous experience in retail, telecommunications, or technology sales is beneficial, though motivated candidates with transferable skills are encouraged to apply.

📌 Customer Service Specialist (Townsville)
🏢 PTC Phone Tech u0026 Comm
📍 Townsville