Who We Are

Amotiv Limited is one of Australia's leading ASX-listed automotive aftermarket groups, manufacturing, servicing and distributing products across Asia Pacific, the United States and Europe.

As part of Amotiv’s Powertrain and Undercar division, you’ll have the opportunity to support some of Australia and New Zealand’s most recognised automotive aftermarket brands, including RYCO Filters, Disc Brakes Australia, AA Gaskets, Infinitev, Injectronics, GOSS and Australian Clutch Services.

With more than 85 years of automotive heritage, Amotiv offers the scale, strength and stability of a successful listed company, along with the opportunity to collaborate across a diverse portfolio of market-leading brands.

The Opportunity

We are looking for an experienced customer operations leader to join our Powertrain and Undercar division as Head of Customer Support. This is a divisional leadership role with broad influence across customer service, technical support and sales-support teams.

Based primarily at our Altona North head office, you’ll help shape a more consistent, connected and customer-focused support model across the division’s businesses and brands. You’ll bring together people, processes, data and technology to improve responsiveness, resolution and the overall customer experience. Some travel will be required to support our sites and teams.

What You'll Be Doing

You'll be responsible for

- Set the customer support vision, standards and operating rhythm across phone, email, digital and in-person channels.
- Lead and integrate customer service,



technical support and sales-support interfaces to create seamless end-to-end customer outcomes.
- Improve service levels, first-contact resolution, customer effort, response times, resolution times and customer satisfaction.
- Establish clear incident, escalation and root-cause processes, working with Product, Operations, IT and Engineering to resolve recurring issues.
- Use KPIs, customer insight, complaints data and feedback to identify trends and drive continuous improvement.
- Strengthen knowledge management, self-service, automation and the tools available to support teams and customers.
- Build capability across the function through visible leadership, coaching, development and clear decision rights.
- Support the consolidation of processes, systems and ways of working across the Powertrain and Undercar division.

About You

You'll thrive in this role if you have:

- Extensive senior leadership experience across customer service, customer operations, customer experience, technical services or service operations.
- A strong track record leading sizeable or multidisciplinary teams in a complex service environment.
- Demonstrated success improving service performance, resolution outcomes,



customer satisfaction and operational efficiency.
- The ability to work confidently with Sales, Operations, Product, IT, Engineering and executive stakeholders.
- Strong people leadership, coaching and change-management capability, with the ability to build trust across established teams.
- A data-led and commercially minded approach, combined with sound judgement during escalations and service recovery.
- 5+ years’ experience in a senior leadership position.
- Experience in automotive aftermarket, industrial distribution, manufacturing, logistics, B2B services or another technically complex environment is desirable.

Why Join Amotiv?

Joining Amotiv’s PTU division means becoming part of a specialist market leader backed by the strength and stability of Amotiv Limited, one of Australia's leading ASX-listed automotive aftermarket groups. Whether you're looking to deepen your expertise or take the next step in your career, you'll have the opportunity to learn, grow and make a meaningful impact.

You’ll enjoy access to

- Career development opportunities across a diverse portfolio of leading automotive brands.
- The support and stability of a successful ASX-listed organisation.
- A collaborative and inclusive culture where your ideas and contributions are valued.
- Ongoing learning and professional development opportunities.
- Staff discounts and a range of employee advantages.
- On-site parking.
- The opportunity to make a genuine impact in a business where your work is recognised and valued.

📌 Head of Customer Support (Melbourne)
🏢 RYCO Group
📍 Melbourne