- Lead a high-performing claims team through growth and change
- Shape customer outcomes across the NSW Workers Compensation scheme
- Develop people capability through coaching and leadership
- Permanent full time role, Sydney CBD location/flexible working

Join a purpose-driven team where you can support people through challenging life events, develop future talent and make a meaningful impact on customer outcomes.

About the Role:

We are seeking an experienced people leader to lead a team within our Personal Injury Insurance business. You will be responsible for creating an inclusive, high-performing environment where team members feel supported to grow, develop and deliver quality outcomes for customers. Working across operational and strategic priorities, you will guide performance, strengthen capability and contribute to continuous improvement initiatives that enhance both customer and business outcomes.

What You'll Do:

- Lead, coach and develop a team of claims professionals to achieve performance and customer outcomes.
- Monitor team performance and identify opportunities to improve quality, productivity and engagement.
- Partner with technical and injury management specialists to support capability development.
- Build strong relationships with internal and external stakeholders to achieve business objectives.
- Support the delivery of strategic initiatives and continuous improvement activities.
- Create an inclusive team culture that prioritises wellbeing, collaboration and accountability.

What You'll Bring:

- Experience leading people or demonstrated capability to motivate, develop and engage others.
- Knowledge of workers compensation claims management,



ideally within the NSW scheme.
- Experience working with insurers, scheme agents, icare or related industry stakeholders.
- Ability to analyse performance data and translate insights into practical actions.
- Strong communication and stakeholder management skills across a range of audiences.
- Confidence managing competing priorities in a changing operational workplace.

What You'll Enjoy:

- Eligible employees may receive performance incentives, Suncorp shares, study support, a $1,000 referral bonus, and extensive leave benefits, including 20 weeks of paid parental leave.
- Benefits include wellbeing coaching, confidential EAP access, retailer discounts, Fitness Passport, reduced super fees, paid volunteer leave, donation matching, wellbeing days and flexible working arrangements.
- We celebrate diversity and are committed to creating an inclusive workplace where everyone feels valued, respected and supported to thrive.
- We provide opportunities to learn, develop and grow your career through meaningful work, mentoring and development pathways.
- We support accessibility throughout the recruitment process and encourage applications from people of all backgrounds and experiences.
- We are committed to making a positive difference for our customers, communities and each other.

Employee benefits | Suncorp Group If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact full time [email protected] for a confidential conversation. To apply for this opportunity, please submit your application directly via the link provided.

📌 Leader (New South Wales)
🏢 Suncorp
📍 New South Wales