Accounts & Customer Service Administrator About us /n
Roberlo Australia and Montana Colors Australia are part of Briolf Group, a Spanish multinational headquartered in Girona with a presence in more than 100 countries. Roberlo develops and supplies automotive refinish and industrial coatings, while Montana Colors is a leading brand of high-quality spray paint for artists and creatives.
From our Condell Park office and warehouse, we support customers and distributors across Australia.
About the role /n
We are looking for a reliable, detail-oriented Accounts & Customer Service Administrator to run the day-to-day administrative cycle for both businesses: orders, invoicing, collections and customer queries. This is a hands, execution-focused role that combines accounts administration with direct customer contact and support for our sales team.
It is not a logistics management position: on the operations side, the role is limited to following up inbound shipments, stock movements and their correct recording in SAP, working alongside our operations lead.
Key responsibilities /n
Accounts & finance administration
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Creating new customer accounts and updating pricing in SAP
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Liaising with our head office in Spain on new product set-ups and invoicing matters
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Posting customer receipts and processing supplier payments
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Following up overdue accounts and handling customer account enquiries
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Preparing monthly customer rebates and intercompany recharges
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Managing loan equipment agreements with customers and ensuring they are activated in the system
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Submitting trade credit insurance applications for new customers and quarterly sales declarations to the credit insurer
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Supporting month-end close
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Liaising with IT on SAP and system issues
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Operations follow-up
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Following up the status of inbound shipments coordinated by our head office
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Following up goods receipts and outbound deliveries to ensure they are correctly recorded in SAP
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Monitoring day-to-day SAP operational activity (orders, deliveries and stock movements) and flagging any discrepancies
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Checking stock availability and communicating it to the sales team
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Handling customer calls and enquiries
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Providing information and support to our sales representatives
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Assisting customers collecting orders at our warehouse
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Covering the customer service team during leave
About you /n
2+ years' experience in an accounts, administration or customer service role
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Experience with SAP or a similar ERP system (highly regarded)
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Familiarity with inventory transactions (goods receipts, deliveries, stock movements) in an ERP system
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Solid working knowledge of accounts receivable and payable processes
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Strong attention to detail and accuracy with data and numbers
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Confident, professional communicator by phone and email
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Organised, proactive and able to manage multiple priorities
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Proficient in Excel
What we offer /n
A wide-ranging role with genuine responsibility in a supportive team
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Exposure to an international group and its head office in Europe
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📌 Accounts & Customer Service Administrator (Newcastle)
🏢 Montana Colors Australia
📍 Newcastle
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