Sales Development RepresentativeO’Shea | Hawthorn East, Melbourne | Full-time A new role to make your own, with a generous commission structure and room to grow.

Join a growing, family-owned business helping Melbourne homeowners care for their homes since 1978.

We’re looking for a confident, motivated person who enjoys building relationships and turning opportunities into sales.

Why join O’Shea?

- Make the role your own: help shape a recent position and bring your ideas to life.
- Be rewarded for results: generous commission structure.
- Grow with us: develop your sales skills as our business expands.
- Work with AI every day: use AI tools to sharpen your sales skills.

About O’Shea O’Shea brings together plumbing, electrical, roofing, drainage and renovation services under one trusted banner.

Our vision is to make looking after your home easier, with clear advice, quality work and reliable support from start to finish.

What you’ll do

This is an outbound sales role, primarily focused on following up unsold estimates. You’ll reconnect with customers, understand what’s holding them back and help them take the next step towards getting their work underway.

As the role develops, you’ll also pursue other opportunities to convert enquiries and generate further business.

You’ll:

- Make outbound calls to customers with unsold estimates.
- Answer questions,



handle objections and help customers move forward.
- Maintain consistent follow-up and accurate records in CRM.
- Work closely with our service and instal teams to organise next steps.
- Identify opportunities across our services and Home Partner Plan.
- Outbound calls to gather feedback, check customer satisfaction and identify further work we can help with.
- Re-engage past customers and offer relevant services across plumbing, electrical, roofing, drainage and renovations.
- Work towards agreed activity, conversion and sales targets.
- Use AI tools, coaching and call reviews to improve your sales skills.

What we’re looking for

- Experience in sales, outbound calling, business development or a similar role is an advantage.
- Confidence on the phone and a natural ability to build rapport.
- Strong follow-up skills and the ability to handle objections.
- Motivation to achieve targets and take ownership of results.
- A willingness to learn, accept feedback and use technology.
- A customer-first approach that builds trust.

Our values Family First · Communication · Loyalty · Teamwork · Drive

Ready to make your mark?

If you’re motivated by helping customers, achieving results and making a new role your own, we’d love to hear from you.

- Apply now and help us grow O’Shea.

📌 Sales Development Representative (Melbourne)
🏢 O'Shea Trades
📍 Melbourne