Job Summary

Service Leader| Project SEARCH Employment Term: Permanent Full Time Location: Ipswich & Toowoomba Remuneration: $53.43 per hour + Super + NFP Salary Packaging (save tax and increase your take home pay)

Applications will be reviewed as they are received, and therefore may result in the role closing early if the right applicant is found.

About UnitingCare

At UnitingCare we are leaders in crisis response, the protection of vulnerable people and children, financial resilience and family wellbeing. Our FaDS (Family and Disability Services) team work passionately across Queensland to make a meaningful difference in people’s lives. As a Service Leader for Project SEARCH, you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about.

Role Overview

Your part in our UnitingCare team. As a Service Leader you will oversee service operations at existing Project SEARCH sites while supporting the implementation of new program sites across, Ipswich and Toowoomba. The Project SEARCH program is a unique, business-led, one-year employment preparation program that takes place entirely at a Host Workplace. This role will see you:

- Supporting the achievement of core activities within the Programs expansion project, ensuring that key deliverables in relation to site implementation and referral of eligible participants to new and existing sites are accomplished
- Leading service delivery operations in line with the Project SEARCH Model Fidelity, practice frameworks and legislative, regulatory and licensing requirements
- Working in partnership with the service delivery team to implement and promote best practice in delivering high quality, individualised, outcome focused supports, aligned to each participant’s employment goals
- Developing, implementing and executing an Annual Program Delivery Plan for each designated program site
- Leading the development of a range of internships designed to teach participants competitive and marketable skills that are transferrable to jobs within the community
- Leading service delivery teams in undertaking a comprehensive assessment of each participant to inform Individual Employment Plans, Risk Assessments and individual servicing requirements
- In collaboration with service delivery teams and relevant stakeholders, develop effective employer engagement strategies designed to secure employment opportunities for participants
- Playing an active role in the recruitment, on-boarding, induction and ongoing professional development of employees
- Leading and providing direct support, coaching and supervision to front line staff to ensure role based key performance indicators, practice frameworks, quality care standards and legislative requirements are met
- Overseeing site based budgets and performing a range of administrative tasks to support effective and efficient financial and billing practices




- Monitoring and reviewing NDIS plans to ensure that each participant maintains the necessary funding for ongoing participation in the program

Qualifications and Experience

- Tertiary Qualification in a relevant field (e.g. Humans Services, Management) OR lesser formal qualifications with acquisition of considerable skills, extensive and diverse relevant experience to an equivalent standard
- Demonstrated understanding of the NDIS environment, funding and reporting models, service delivery models, and quality service frameworks
- Demonstrated understanding of best practice models to support people with a disability to achieve their employment related goals
- Demonstrated ability to build, develop, and lead high performing teams
- Advanced written and oral communication skills, with proven ability to communicate with influence, maintain effective working relationships with internal and external stakeholders
- Current Driver’s Licence and Positive Blue Card and NDIS Worker Screening Check

Benefits and Perks

- Flexible work arrangements to support work-life balance
- NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum
- A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
- 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
- Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
- Career development opportunitiesto challenge yourself, grow and make a meaningful difference
- A positive and inclusive team based on respect, shared standards, solid values and a commitment to serving others

Company Culture and Values

We’d love you to be part of our UnitingCare family. Joining our FaDS, team, you’ll also be welcomed as part of the UnitingCare family. The second‑largest Queensland employer, we’re a proud not‑for‑profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years.

Child safe, Child friendly UnitingCare is committed to being a Child Safe,



Child Friendly organisation and will: provide welcoming, safe and nurturing services for children; implement measures to prevent child abuse and neglect within our services appropriately and immediately address child abuse and neglect if it does occur; abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme.

Diversity & Inclusion Our approach is simple– everybody iswelcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long‑term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

Safe workplace We work hard to make our services welcoming and secure for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.

UnitingCare is the second‑largest Queensland employer, with more than 16,500 staff and 9,000 volunteers across our brands of UnitingCare, BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital. When you join the UnitingCare family, you are part of something bigger. We are a proud not‑for‑profit with a compassionate and inclusive team who are committed to the work we do. People who want to make the world a little better through small moments that leave big impacts. For more than 100years we’ve been inspired by our mission to improve the health and wellbeing of individuals, families and communities. www.unitingcareqld.com.au

We’re on a mission to make a meaningful difference every day, working with thousands of Australians to ensure they live life in all its fullness. We want people who are great as individuals, and even better in a team. People who stand up for what is right. Who are open to new ideas. Who champion innovation. Who lead through learning, and lead by example. So, if you’re looking for an opportunity to make a meaningful difference, to grow, thrive and to be rewarded, it’s time you joined our UnitingCare familiy. UnitingCare - Join us

Lets make a meaningful difference, together.

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📌 Service Leader (East Ipswich)
🏢 Family and Disability Services
📍 East Ipswich