Lead, innovate, and make an impact across Australia !

Are you a hands-on technical leader who thrives on solving complex problems, supporting customers, and developing high-performing teams? We are looking for a Service operations Manager to lead a team of Field Service Technicians and Technical Support Specialists while driving operational excellence and service performance across Australia.

In this role, you will oversee service operations, coordinate field activities, analyze key performance metrics, and ensure customers receive exceptional support. You will play a critical role in improving response times, optimizing resources, leading continuous improvement initiatives, and supporting major healthcare equipment installations. If you combine strong technical expertise with leadership, planning, and customer-focused problem-solving skills, this is an exciting opportunity to help shape the future of healthcare technology.

Travel up to 30% across Australia to support customers, visit sites, and lead key service initiatives.

Responsibilities





Manage a team of Field Service Technicians and Technical Support Specialists (3 to 5 employees)

Schedule work assignments and coordinate technicians’ calendars for customer service requests and large-scale installations

Track and report on key performance indicators (KPIs) covering all department activities

Analyze service quality, including response times, in office visit lead times, and first-time issue resolution rates

Ensure the proper operation and maintenance of the team’s vehicle fleet

Participate in inventory counts and various continuous improvement initiatives

Up to 30% travel across Australia for customer visits and site support activities Your profile is :

Diploma in Mechanical or Manufacturing Engineering with relevant experience

5 to 10 years of relevant experience

Strong problem-solving skills

Experience in planning and resource management

Experience in product repair and technical support

Willingness and availability to travel across Australia

Valid driver’s license

📌 Service operations manager (New South Wales)
🏢 Umano Medical
📍 New South Wales