You will be one of the key points of contact between Auto Tread and our customers, assisting them with product enquiries, stock availability, orders and deliveries. This role combines internal sales, customer service, order processing, logistics coordination and general administration, with the opportunity for the right person to develop into a broader sales and account management role.
Key responsibilities
- Answer inbound customer calls and respond to enquiries professionally
- Process and place customer orders accurately and efficiently
- Assist customers with tyre sizes, patterns, applications, availability and product selection
- Check stock availability, pricing and customer account information
- Follow up quotations, enquiries and sales opportunities
- Make outbound sales calls to existing and potential customers
- Build and maintain robust relationships with tyre shops, workshops and other trade customers
- Coordinate freight, transport and customer deliveries
- Liaise with warehouse, sales and management teams
- Maintain accurate customer and order information within company systems
About you
- Previous internal sales, customer service or administration experience
- Strong telephone communication and customer service skills
- Confidence speaking with customers and identifying sales opportunities
- Good computer and general IT skills
- Experience with Costar and/or MYOB will be highly regarded
- Good knowledge of Microsoft Office, particularly Excel, Word and Outlook
- Strong attention to detail and order accuracy
- Good organisational and time-management skills
- Ability to manage multiple tasks in a busy environment
- Reliable, punctual and responsible
About us
Auto Tread is a growing Australian tyre and wheel wholesaler supplying passenger, performance, 4WD, commercial and truck tyre products to customers across the automotive industry.