Hapag-Lloyd moves goods around the globe with over 264 container ships. We are one of the leading liner shipping companies with more than 13,500 employees with 400 offices in 135 countries.
Together, we transport around 12 million containers per year. Our corporate values "We care. We move. We deliver" we navigate our path forward. We are committed to climate and environmental protection, as well as human rights and social justice.
About the role: Customer Service Coordinator (12 Month Contract)
We are seeking a dedicated individual to join our Customer Service Team. Based in our busy Australian head office located in Sydney CBD, this role offers an exciting opportunity to contribute to our dynamic team.
Responsibilities:
- This position will work across the customer service department on various tasks/duties to achieve greater efficiencies while operating within company guidelines and with a customer focus.
- Accurately and professionally process customer requests, in an efficient and timely manner within the customer service team.
- Participate in all areas of Export and Import Cargo bookings, documentation and container release tasks.
- Ensure compliance with regulatory requirements.
- Assist in resolving enquiries for both internal and external customers in a timely and skilled manner related to Shipment, documentation, Invoices and claims.
- Comply and follow Hapag-Lloyd standard operating procedures and local area guideline to perform their task as customer service coordinator.
Skills and experience
- Open-Minded & Positive Attitude
- Customer Focus with a proactive customer service mentality
- Problem-solving mindset
- Effective communication skills and ability to take initiative.
- Ability to work under pressure
- Enthusiast team player
- Proficiency with basic user application systems (e.g. MS Office Suite)
- Very good command of written and spoken English.
Ideal candidates would also have:
- Basic work experience in liner shipping or freight forwarding.
- Knowledge of/proficiency with specific CRMS, and user application systems (e.g. Salesforce, SAP)
Perks and Benefits include:
- Fulfilling career with a supportive team
- Continuous development opportunities
- Collaborative work environment
- Hybrid work arrangements after probation completion
- Monthly events and celebrations.
If you are interested in a dynamic workplace culture that values growth, teamwork and work-life balance, please apply through our careers portal at the following link: