Division/Section: Infrastructure and Operations - Engineering and Asset Infrastructure Planning

Position Type: Permanent Full Time (9 day fortnight, 36.25 hours/week)

Salary Range: - $86,720 - $92,954 per annum + super

Location: Townsville

Application Close: 11:45pm, Wednesday 21 October 2026

About the Role

As the Administration Officer – Functional Lead, you will play a key role in supporting the Civil and Open Space team by providing high-level administrative support, guidance and supervision to a small administration team. Acting as a central point of contact, you will work closely with operational leaders to coordinate administrative activities, improve processes and ensure consistent service delivery across the Infrastructure and Operations Division.

This is a hands-on role where you'll combine your administrative expertise with leadership responsibilities, supporting business operations through records management, reporting, correspondence, procurement activities, scheduling and customer service. You'll also contribute to continuous improvement initiatives, helping to enhance systems, processes and workflows while delivering exceptional service to both internal and external stakeholders.

About you:

You are an experienced administration professional with a passion for customer service, team leadership and continuous improvement. You thrive in a fast-paced environment, can confidently manage competing priorities and enjoy supporting operational teams to achieve successful outcomes.

To be successful in this role, you will have:

- Extensive experience in an administration role supporting diverse teams and functions.
- Demonstrated experience leading or supervising administration staff.
- Robust organisational skills with the ability to coordinate multiple priorities and deadlines.




- Excellent written and verbal communication skills.
- A commitment to delivering exceptional customer service.
- Experience managing records, correspondence, reporting and business support activities.
- The ability to identify opportunities for process improvement and implement practical solutions.
- A Certificate IV in Business (or equivalent experience and competency).
- A current Queensland "C" Class Driver Licence.

For further information review the Position Description.

Townsville City Council is the largest local government authority in Northern Australia. We’re committed to supporting our people through a strong focus on work–life balance, a positive and inclusive culture, and a shared passion for making a meaningful impact in our community.

We have a range of benefits that confirm this commitment:

- 5 weeks annual leave + 17.5% leave loading
- 3 weeks Personal/Carers Leave
- 14 weeks paid Parental Leave
- Domestic and Family Violence Leave
- Natural Disaster Leave
- Uniforms and PPE provided (if applicable)
- Annual wage progression
- Up to *13.5% Superannuation employer contribution for contributing members
- Salary Sacrifice opportunities
- Access to a range of learning and development opportunities, including on-the-job learning and formal training programs
- Fitness Passport program offering discounted membership to selected health and wellbeing facilities




- Employee Loyalty Program offering discounts at selected local businesses
- Employee Assistance Program

* The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.

Contact Person: Zdenko

Contact Email: ••••@townsville.qld.gov.au (for position enquiries only)

How to Apply

Your application can be submitted through the 'Apply' button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. We also will require your resume which should confirm any licences and qualifications your hold.

For further information review the Position Description.

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply!

All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a ‘zero tolerance’ policy to drugs and alcohol in the workplace.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact ••••@townsville.qld.gov.au or phone 07 •••• •004 for a confidential discussion.

📌 Administration Officer - Functional Lead (Townsville)
🏢 Townsville City Council
📍 Townsville