About the role

Based in Melbourne Office, the Operations Manager will lead a small operations team (4–5 members) and take full responsibility for daily operational management, performance improvement, cost control, and service provider oversight.

Key responsibilities
Oversee and participate in daily operational activities, ensuring smooth execution of logistics and warehouse processes
Review operational data and generate performance reports
Monitor service levels, shipment timelines, and issue resolution
Step in to resolve complex operational issues when necessary
Directly manage and support a team, allocate tasks and set explicit performance expectations
Conduct regular team meetings and performance reviews
Provide coaching and hands-on training to improve team capability
Manage operational budgets and cost structures
Identify cost-saving opportunities while maintaining service quality




Identify operational bottlenecks and implement practical improvements

About you
5+ years experience in logistics / freight forwarding / courier / e-commerce fulfilment operations
Previous team leadership experience
Solid analytical skills with experience in reporting
Hands-on, problem-solving mindset
Ability to work in a fast-paced operational setting
Have rights to live and work in Australia

About us

YTO Express was founded in Shanghai in 2000 and has grown into one of China's leading logistics and express delivery companies. As part of YTO Express Group, YTO Australia is expanding our international footprint by providing comprehensive logistics and courier solutions tailored for both business and individual clients across Australia.

📌 Operations Manager Braybrook
🏢 YTO International Express and Supply Chain Technology
📍 Braybrook