Join Four Points by Sheraton as a Guest Service Agent in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travellers. Assist travellers arriving and departing the hotel through the check in and departure process, handle general enquiries, and provide a friendly, genuine service with each traveller experience.
Key responsibilities
Assist travellers arriving and departing the hotel through the check in and departure process
Handle general enquiries, and provide a friendly, genuine service with each traveller experience
Build and strengthen relationships with existing and new travellers to enable future bookings
Support your front office team in general operational tasks
Take guest reservations and perform cash handling & credit card responsibilities
Be an expert on the hotel and the surrounding area, have a sense of the local to exceed guest expectations
About you
Experience with OPERA property management system or similar
Relevant experience in a similar role
Working rights in Australia
Enthusiastic to escalate your career
Self-motivated, driven and energized in a quick-paced environment
Armed with smart solutions and a can-do attitude
Advantages
Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Be part of Life with the Works program where you can enjoy versatile working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
Opportunity to receive Employee Referral Incentives and get paid for working with your friend
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
About us
Four Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated and casual. Four Points by Sheraton is part of Marriott International's Select portfolio, which has committed to putting people first for 90+ years.
📌 Guest Service Agent Perth (Australia)
🏢 Four Points by Sheraton, Perth
📍 Australia
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