The Opportunity:

We are partnering with a well-established organisation in Carrum Downs to recruit a Receptionist on a permanent basis.

This is an exciting opportunity for someone who enjoys being the face of a business and is looking for more variety than a traditional reception role. You will combine front-of-house responsibilities with customer service, administration, bookings and broader coordination, while working closely with multiple teams across the organisation.

Key Responsibilities:
Act as the first point of contact for customers, visitors and external stakeholders
Manage incoming calls, emails and general enquiries
Deliver a warm, professional and welcoming front-of-house experience
Coordinate bookings and process payments
Respond to and follow up customer enquiries
Provide general administrative support across the business
Maintain accurate customer, booking and CRM records
Monitor and triage enquiries through Freshdesk and other communication channels
Work closely with internal teams to ensure enquiries are appropriately managed and handed over

About You:
Previous experience within reception, administration,



customer service or hospitality
A warm, polished and professional communication style
A genuine passion for delivering exceptional customer service
Confidence handling a variety of people and challenging conversations
The ability to work autonomously, take ownership and use initiative
Strong organisational skills and attention to detail
The ability to manage multiple priorities in a busy environment
Strong written and verbal communication skills
Confidence using Microsoft Office and general business systems
Previous CRM, booking or customer service system experience

What's On Offer:
$65,000 – $70,000 + Superannuation
A wide-ranging position extending beyond traditional reception
Free onsite parking
Access to onsite health club facilities
Exposure across customer service, administration and broader business support
Prospect to take ownership and work autonomously
Supportive and collaborative team environment
Training and career development opportunities

📌 Receptionist Carrum Downs (Australia)
🏢 Sharp & Carter Business Support
📍 Australia