Quest Midland is a 102 room property seeking a Guest Services Agent to join its team on a full time basis. The role involves all aspects of front office reception, including delivering effortless guest experiences, providing friendly, personalised customer service in responding to accommodation enquiries, promoting the business to achieve accommodation sales, processing reservations and ensuring full and accurate data capture, assisting corporate and leisure guests (eg check in, explaining hotel facilities and location, check out), and ensuring the smooth running of the reception desk. Bonus incentives are available.
Key responsibilities
Deliver effortless guest experiences and provide friendly, personalised customer service
Respond to accommodation enquiries
Promote the business to achieve accommodation sales
Process reservations and ensure full and accurate data capture
Assist corporate and leisure guests with check in, explaining hotel facilities and location, and check out
Ensure the smooth running of the reception desk
About you
Demonstrate a passion for customer service and ensuring a positive experience for all guests
Strong skills in promoting and selling accommodation services and facilities
Excellent communication, interpersonal and time management skills
Experience with front office booking systems
Keen eye for detail
High standards of personal presentation
Highly team orientated ethos
Previous front office reception experience in a hospitality, travel or tourism workplace highly regarded
Available to work shifts, weekends and public holidays
Entitlements to work in Australia
About us
Quest Midland is locally owned and operated and is part of Quest Apartment Hotels, the largest and fastest-growing serviced apartment brand in Australasia. With a network of over 160 franchised properties across Australia, Recent Zealand, and Fiji, Quest has been a leader in providing accommodation solutions for the extended-stay corporate traveler for over 30 years. Known for its strong relationships with Australia's top 500 companies, Quest is poised for continued growth, backed by a joint venture with the global hotel group, The Ascott Limited.