Disability Support Workers - Dual Diagnosis / Complex Support Needs
Arc Disability Services – Cairns QLD
Casual/Temporary
4d ago , from ARC Disability Services Inc
Are you an experienced Disability Support Worker who is confident supporting people with complex needs, behaviours of concern and co-existing intellectual disability and mental health conditions?
ARC Disability is a community-based organisation with over 50 years of experience supporting children and adults with disability, their families and support networks throughout Cairns.
We are seeking experienced Casual Disability Support Workers to provide person‐centred support to Participants with dual diagnosis presentations, including intellectual disability and co-existing mental health conditions.
This is a rewarding role for Support Workers who are confident working with complex support needs, psychosocial disability, emotional dysregulation and behaviours of concern.
About the Role
You will provide practical and emotional support to participants in their homes and the community, helping them achieve their goals, develop independence and participate in everyday life.
You may support participants with:
Home and Living supports
Community access and social participation
Personal care and daily living activities
Medication assistance
Positive Behaviour Support strategies
Mental health and emotional wellbeing
Meal preparation, shopping and household tasks
Transport to appointments and community activities
Documentation, case notes and reporting
Are you an experienced Disability Support Worker who is confident supporting people with complex needs, behaviours of concern and co-existing intellectual disability and mental health conditions?
ARC Disability is a community-based organisation with over 50 years of experience supporting children and adults with disability, their families and support networks throughout Cairns.
We are seeking experienced Casual Disability Support Workers to provide person‐centred support to Participants with dual diagnosis presentations, including intellectual disability and co-existing mental health conditions.
This is a rewarding role for Support Workers who are confident working with complex support needs, psychosocial disability,



emotional dysregulation and behaviours of concern.
About the Role
You will provide practical and emotional support to participants in their homes and the community, helping them achieve their goals, develop independence and participate in everyday life.
You may support participants with:
Home and Living supports
Community access and social participation
Personal care and daily living activities
Medication assistance
Positive Behaviour Support strategies
Mental health and emotional wellbeing
Meal preparation, shopping and household tasks
Transport to appointments and community activities
Documentation, case notes and reporting
Key Responsibilities
Provide personal care and support with daily living activities
Support participants to access the community and participate in social activities
Implement Positive Behaviour Support Plans and other support strategies
Support participants experiencing mental health challenges and changes in wellbeing
Assist participants with emotional regulation and behaviours of concern
Maintain accurate case notes, documentation and reporting
Follow participant support plans and relevant organisational procedures
Work collaboratively with participants, families, allied health professionals and other support networks
Promote participant choice, independence, dignity and quality of life
Maintain appropriate qualified boundaries and confidentiality
Identify and respond appropriately to changes in participant needs and wellbeing
About You
We are looking for Support Workers who have:
Demonstrated experience supporting people with intellectual disability and co‐existing mental health conditions
Experience supporting people with complex behavioural and psychosocial needs
Experience implementing Positive Behaviour Support Plans
Experience supporting behaviours of concern
Strong communication,



de‐escalation and problem‐solving skills
The ability to remain calm and professional in challenging situations
An understanding of trauma‐informed and person‐centred support
The ability to work independently and as part of a team
Flexibility to work across a range of shifts and support environments
The ability to maintain appropriate professional boundaries
Experience in dual diagnosis support is essential for this position.What We Offer
Flexible casual employment
Remuneration in accordance with the applicable SCHADS Award classification
Salary packaging benefits
Ongoing training and professional development
Comprehensive onboarding and training
Support from experienced leaders and colleagues
Free Employee Assistance Program (EAP)
Access to Fitness Passport
Supportive and inclusive workplace culture
Meaningful work supporting people with complex needs
Essential Requirements
Current Queensland Driver Licence
Registered and comprehensively insured vehicle
Current Blue Card or ability to obtain
Current NDIS Worker Screening Clearance or ability to obtain
Australian working rights
Ability to meet organisational pre‐employment screening requirements, including drug and alcohol testing where applicable
Highly Regarded
Mental Health First Aid qualification or similar training
Additional training or experience in Positive Behaviour Support, psychosocial disability or complex support
Our Commitment to Child Safety
At ARC, we are deeply committed to creating and maintaining a child‐safe environment.
We uphold the rights of children and young people and actively implement the Child Safe Standards and Universal Principle across all areas of our work.
We expect all staff to share this commitment and promote a culture of safety, inclusion and empowerment.
Successful applicants will demonstrate an understanding of child safety responsibilities and participate in ongoing safeguarding training.Join ARC Disability and make a meaningful difference every day.
Additional information
Dual Diagnosis Experience Required
Casual Positions - Day, Evening & Weekend Shifts
S.C.H.A.D.S. Industry Award - Level 2
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📌 Disability Support Workers - Dual Diagnosis / Complex Support Needs (Queensland)
🏢 Arc Disability Services
📍 Queensland