Job Description
Modus is seeking a Team Leader to oversee the Helpdesk Team, drive performance, culture and capability across voice, email and portals in a 24/7 operation.
You will own work order management, rostering and the customer experience, ensuring service levels and safety standards are met while delivering efficiencies.
In this role you will lead frontline coordinators, forecast demand, manage real-time queues and continuous improvement across the contact centre.
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📌 24/7 Contact Centre Leader -- Cx & Operations (Melbourne)
🏢 Modus Projects
📍 Melbourne
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