Job Description
ROLE DETAILS
$57-$62 per hour + super (DOE)
Melbourne CBD
Immediate start preferred
Office-based role
Initial 6-month temporary assignment, with potential to extend
Working Holiday Visa candidates encouraged to apply
ABOUT THE COMPANY
This established national organisation is strengthening how knowledge is captured and shared following significant operational change.
You ll join a down-to-earth, collaborative environment where people are encouraged to ask questions, challenge assumptions and find practical solutions.
With evolving responsibilities across teams, there is a genuine chance to bring clarity, structure and lasting value to the way the business operates.
ABOUT THE ROLE
This is a hands-on documentation and knowledge-capture role for someone comfortable working without a perfect roadmap.
You ll spend much of your time speaking with operational teams, uncovering how tasks are currently completed and turning that knowledge into practical SOPs.
You ll investigate gaps, ask questions and help create a reliable source of truth for day-to-day operations.
DUTIES
Map and document current-state ( as-is ) business processes across operational teams
Turn verbal knowledge and informal ways of working into clear, practical SOPs, process maps and operational documentation
Capture undocumented business knowledge through stakeholder interviews, discussions and observation
Document bespoke operational workflows within the organisation s knowledge management system
Clarify responsibilities, handovers and process ownership across evolving teams
Conduct gap analysis to identify missing information, process risks, ownership gaps and areas requiring further clarification




Connect information from multiple stakeholders to build a complete and accurate picture of operational processes
Challenge assumptions and highlight broader operational impacts, risks and dependencies where required
Maintain accurate, organised and consistent SOPs and supporting documentation
Support smaller operational improvement and coordination initiatives as priorities evolve
SKILLS & EXPERIENCE
Previous experience in business analysis, process documentation, project support, operations or a similar role
Demonstrated experience creating SOPs, procedures, work instructions or operational documentation
Strong investigative skills with the ability to ask thoughtful questions and uncover information that may not be immediately available
Confidence engaging with stakeholders
Strong written communication skills with the ability to turn conversations and operational knowledge into clear, practical documentation
Excellent attention to detail and organisational skills
A proactive, self-directed approach with the confidence to work through ambiguity and determine sensible next steps
Experience within contact centres, operational teams or environments undergoing organisational change will be highly regarded
Experience with LivePro or another knowledge management platform is advantageous but not essential
BENEFITS
$57-$62 per hour + super, depending on experience




Take ownership of meaningful work with a clear and practical business impact
Gain exposure to operational teams across a national organisation
Work closely with stakeholders and build a detailed understanding of how the business operates
Join a collaborative team where initiative, curiosity and constructive challenge are valued
Melbourne CBD location with excellent public transport access
Ideal opportunity for someone who enjoys rolling up their sleeves and creating structure from ambiguity
Potential for the assignment to extend depending on business requirements
OUR RECRUITMENT PROCESS
At Lotus People, we are committed to fostering diversity, equity and inclusion.
We encourage applicants from all backgrounds to apply and will ensure a fair and equitable recruitment process.
Every application we receive is reviewed by a real person, never by AI.
If your experience aligns with the requirements of the role, a consultant will be in touch within 2 3 business days for an initial phone screen.
Shortlisted candidates will then proceed to a virtual interview with the consultant managing the role.
Due to the volume of applications and the specific nature of our briefs, we are unable to take phone enquiries about roles before an application is submitted.
We ask that all interested candidates please apply online and wait to hear from us.
Rest assured, we respond to every applicant, regardless of the outcome, so you will not be left wondering.
Lotus People are proud to have been awarded Best Agency for Candidate Experience for five consecutive years.
We look forward to providing you with a positive and respectful experience.

📌 Business Process Analyst (Melbourne)
🏢 Lotus People
📍 Melbourne