About the role

This is a hands-on senior management position working closely with the Operations Manager to strengthen operations, develop client relationships, support technicians and drive the continued growth of the business. You will be a commercially minded and relationship-focused leader who enjoys working with people, solving problems and taking ownership.

Key responsibilities
Work closely with the Operations Manager to ensure smooth and efficient daily operations
Build and maintain strong relationships with existing clients and service providers
Develop current client relationships and identify opportunities to grow the business
Act as a senior point of contact for key clients and manage escalated issues
Build strong relationships with technicians and support a positive team culture
Work with the Operations Manager on technician performance, staffing and operational matters
Monitor service levels, job acceptance, response times, productivity and customer satisfaction
Identify opportunities to improve processes, efficiency and profitability
Support the growth of roadside assistance, towing, battery and EV services
Represent Autocare Australia professionally at client meetings and business development prospects

About you




Previous experience in General Management, Operations Management or a senior leadership role
Experience in roadside assistance, towing, automotive, transport, logistics or a similar industry is highly regarded
Strong client relationship and business development skills
Excellent people management and communication skills
A commercial mindset with an understanding of revenue, costs and profitability
The ability to work effectively alongside an Operations Manager
Robust problem-solving and decision-making skills
A hands-on approach and willingness to get involved when required
High levels of organisation, accountability and professionalism
Current driver's licence

Benefits
$115,000 base salary
12% superannuation – $13,800
$128,800 total remuneration package
Company vehicle
Company mobile phone
Company laptop
Senior leadership position within a growing business
Opportunity to build and develop major client relationships
Opportunity to contribute directly to business growth and strategy

About us

Autocare Australia is a growing roadside assistance and towing business.

📌 General Manager Roadside Assistance Lidcombe
🏢 Autocare Australia
📍 Lidcombe