Please Note: You MUST have worked for a IT Managed Service Provider (MSP) before to be considered for this role.
Only PR of Australia/Aus Citizens/NZ Citizens will be considered.Candidates on a visa will NOT be considered.
Please don't apply if you don't meed the above requirements.
Employment:Permanent, Full-Time
Working Arrangement:Hybrid – Work from Home & Onsite Client Support
Driver's Licence & Reliable Vehicle:Required
Our client is an established and growing Australian Managed Service Provider (MSP) with a strong reputation for delivering high-quality technology solutions and support to a diverse range of businesses.
They are currently looking for an experiencedLevel 2 IT Support Engineerto join their Melbourne-based team.
This is an excellent opportunity for an IT professional who enjoys working directly with clients, solving technical problems, learning new technologies and working in a fast-paced, team-oriented MSP environment.
Level 2 IT Support Engineer – Melbourne | Hybrid
Please Note: You MUST have worked for a IT Managed Service Provider (MSP) before to be considered for this role.
Only PR of Australia/Aus Citizens/NZ Citizens will be considered.Candidates on a visa will NOT be considered.
Please don't apply if you don't meed the above requirements.
Location:Melbourne Metropolitan Area
Employment:Permanent, Full-Time
Salary:$75,000 – $85,000 + Super
Working Arrangement:Hybrid – Work from Home & Onsite Client Support
Driver's Licence & Reliable Vehicle:Required
Our client is an established and growing Australian Managed Service Provider (MSP)



with a strong reputation for delivering high-quality technology solutions and support to a diverse range of businesses.
They are currently looking for an experiencedLevel 2 IT Support Engineerto join their Melbourne-based team.
This is an excellent opportunity for an IT professional who enjoys working directly with clients, solving technical problems, learning new technologies and working in a fast-paced, collaborative MSP environment.
The Role
As a Level 2 IT Support Engineer, you will provideLevel 1 and Level 2 remote and onsite technical supportto managed service clients.
You will be responsible for resolving technical issues, meeting SLAs, supporting users across a range of environments and contributing to problem management and root-cause resolution.
The role will involve a combination ofremote work and onsite visits to client locations, with onsite requirements generally up to 3 days per week, although this will vary depending on client requirements.
Key Responsibilities & Technologies
Windows desktops and operating systems
Microsoft Office / Microsoft 365
Active Directory – on-premises and Azure
Windows Server
Azure
Exchange
Firewalls
Switches
LAN/WAN and networking
Printing and end-user support
Remote and onsite troubleshooting
Problem management and root-cause analysis
SLA-driven service delivery
What We're Looking For




The successful candidate will have:
3+ years' experiencein a help desk/service desk or IT support role
Previous experience working for anIT Managed Service Provider (MSP)– essential
Strong technical knowledge acrossend-user support and Active Directory
Experience withWindows Server, Azure and Exchange
Exposure tonetworking, including LAN/WAN, firewalls and switches
Strong analytical and problem-solving skills
Excellent customer service and communication skills
A professional, positive and approachable personality
Ability to work effectively as part of a team
Ability to work autonomously and manage competing priorities
A methodical and detail-oriented approach
Ability to work quickly while maintaining quality and accuracy
A genuine willingness to learn and develop technically
What Our Client Offers
Permanent full-time opportunity
Competitive salary of$75K–$85K + Super
Hybrid working workplace
Variety of remote and onsite client work
Exposure to a broad range of technologies and environments
Supportive and collaborative team culture
Opportunities for ongoing technical development and upskilling
Eligibility Requirements
Must be based in theMelbourne Metropolitan area
Must holdAustralian Citizenship or Permanent Residency
Visa-sponsored or temporary visa candidates will not be considered
Valid Australian driver's licence required
Must have access to a reliable vehicle for onsite client support
Applicants must be available to commenceimmediately
A police check will be required during the final recruitment stage
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📌 Level 2 It Support Engineer (Melbourne)
🏢 Cipher Recruitment
📍 Melbourne