Job Description
Deployment & Customer Service Engineer Human Resources T10:53:25+01:00
Deployment & Customer Service Engineer, APAC About the company
VOSS is the award-winning provider of digital workplace management technology, enabling customers to significantly increase the levels of automation and insight across their UC and collaboration stack.
Read more about VOSS and what we do, on ou r website .
Purpose of the position
Dual-role position combining customer solution deployment and customer service engineering.
Lead customer implementation projects and provide ongoing technical support and operational excellence.
Drive successful customer outcomes through deployment delivery,incidentresolutionandproactive engagement.
Responsibilities
Deployment Engineer Responsibilities
Participate in discovery workshops, requirements gathering and solution design.
Deploy and configure VOSS and UC solutions including Microsoft Teams, Teams Phone, Cisco UCM, Webex and Zoom.
Produceimplementationdocumentation,designs, deploymentplansand change records.
Perform testing, UAT,cutoverand go-live activities.
Work with ProjectManagers,ArchitectsandCustomer Success teams to deliver projects successfully.
Deliver customer training and operational handover.
Customer Service Engineer Responsibilities
Act as technical owner for customer incidents and service requests.
Investigate,troubleshootandresolve application,platform,networkandUC issues within SLA targets.
Monitor customer environments forstability,performanceandscalability.
Provide regular customer communication,escalationmanagementandcase updates.
Participate in a 24×7 on-call support rotation asrequired.
Contribute to knowledge management and continuous improvement initiatives.
Required Experience & Skills




5+ years in technical service delivery, deployment engineering,supportengineeringorUC operations.
Strong experience with Microsoft Teams, Teams Phone, Cisco UCM, Webex,Zoomandassociatedinfrastructure(SBCs – Oracle, AudioCodes, Ribbon)
Experience with Azure, AWS, REST APIs,Linuxand cloud-native technologies.
Working knowledge of Python,SQLand application troubleshooting.
Strong networking knowledge including routing, firewalls, packetanalysisand security concepts.
Excellent communication,customerengagementanddocumentation skills.
Preferred Qualifications
Degree or equivalent qualification in Information Technology or related discipline.
Experience within managed service providers, largeenterpriseenvironmentsorUC transformation programs.
Government security clearance or ability to obtain clearance.
Key Attributes
Customer-focused and commercially aware.
Solid analytical and problem-solving skills.
Self-motivated,accountableandresultsoriented.
Collaborative and effective within global distributed teams.
Security/ Driving/Travel Requirements
Must be an Australian citizen
Must have government security clearance or the ability to obtain security clearance
Must hold current valid passport.
You must have the legal right to work inAustralia.
May berequiredto travel occasionally
Success Measures
Successfullydelivercustomerdeployment projects with minimal escalation.
Achieve SLA and customer satisfaction targets.
Develop trusted relationships with key customer stakeholders.
Work effectivelyacross distributed team, from home office
Contribute to deployment and support process improvements.
Maintain current knowledge of UC and cloud technologies.
Identifyopportunitiesforcustomeroptimisationandservice expansion.
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📌 Deployment & Customer Service Engineer, Apac (Townsville)
🏢 voss-solutions.com
📍 Townsville