Job Description
As a Ward Clerk, you'll play an significant role in supporting the smooth and efficient day-to-day running of the ward. Working closely with patients, families, medical staff and the wider clinical team, you'll be the friendly and organised point of contact helping ensure patients receive a positive and seamless hospital experience.
Key responsibilities: n
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Support patient admission and discharge processes, helping the clinical team maintain effective bed management and ensure the ward operates efficiently.
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Manage incoming and outgoing telephone calls to the ward, providing a professional, friendly and helpful first point of contact.
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Respond to enquiries from patients, families, visitors, medical staff and other hospital departments, providing timely, accurate and appropriate information.
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Work collaboratively with medical, clinical and administrative teams to help create a smooth, welcoming and positive experience for patients throughout their hospital stay.
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Accurately compile, maintain and manage patient admission documentation, clinical notes and medical records, ensuring information is complete and available when required.
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About You: n




You're a friendly, organised and confident administration professional who enjoys being part of a busy healthcare team. You take pride in providing exceptional service and understand the importance of making patients and their families feel welcomed, supported and respected.
What you will bring: n
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Flexibility to work a rotating roster.
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Previous experience in an administration role, with experience in a hospital or healthcare environment highly regarded
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Excellent written and verbal communication skills, with the ability to communicate confidently and professionally
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Previous experience using Patient Information Systems (Meditech desirable)
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Why Join Ramsay: n
At Ramsay Health Care, "people caring for people" is at the heart of everything we do. We are:
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Australia's largest private hospital operator, with over 74 sites and 35,000 staff
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A values-led workplace where you'll be supported personally and professionally
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A place with flexible, permanent and career-growth opportunities nationwide.
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📌 Ward Clerk (Melbourne)
🏢 Important Group
📍 Melbourne