Job Description
Alchemy Recruitment is partnering with a local government client to support them in recruiting for multiple casual Customer Contact Officers based on the Sunshine Coast.
n
$*****/hr + super | 12-month casual contract |
About the role
n
n
First point of contact for the community across phone, face-to-face, email and online channels
n
Provide accurate information across a wide range of council services
n
Process customer requests and route complex enquiries to the right teams
n
Deliver positive customer experiences in a fast-paced, high-volume setting
n
Based at the Caloundra Administration Building, with work across the council's Customer Contact locations as required
n
n
Hours and availability
n
n
Casual, Monday to Friday, shifts generally 4 to 8 hours
n
Close to full-time hours (up to 38 per week) in peak periods: January to March and July to October
n
Hours may reduce outside peak periods based on operational needs
n
Availability during school holidays is essential
n
Must be available for a structured three-week training and onboarding program from Tuesday 17 November ****, with full attendance required
n
n
Preferred Requirements
n
n
Outstanding customer service and communication skills
n
Experience in a contact centre, front counter or customer-facing role
n
Strong computer literacy and the ability to learn multiple systems quickly
n
Attention to detail and a practical approach to problem solving
n
Resilience, adaptability and a calm approach with challenging customers
n
A positive, team-focused attitude and genuine commitment to service
n
n
Preferred Qualifications
n
n
Certificate III or IV in Customer Engagement, Business or similar (desirable, not essential)
n
Previous local government or public sector experience (highly regarded)
n
#J-*****-Ljbffr