Assistant Workshop Controller - Westar Trucks Campbellfield
Westar Trucks Campbellfield
is seeking an
Assistant Workshop Controller
to support the daily operations of our busy truck dealership workshop specialising in Isuzu, Western Star, MAN and Dennis Eagle.
Workshop Controller, you'll play a key role in coordinating workflow, supporting technicians and apprentices, assisting with quality control, supporting Service Advising functions when required
, and helping ensure customers receive an exceptional service experience.
This is not a management position, but it is a highly influential role
suited to someone who enjoys mentoring others, building relationships, adapting to different priorities and helping the workshop operate at its best.
What's on Offer?
Competitive base salary plus commission structure
Opportunity to move off the tools while utilising your technical expertise
Varied role supporting Workshop, Service and Parts departments
Assist with Service Advising and customer communication when required
Ongoing training and development opportunities
Work with a leading truck dealership and experienced team
Long-term career progression opportunities
Stable, growing business with strong manufacturer partnerships
Employee discounts on vehicles, servicing, and parts
Bunnings PowerPass offering trade discounts
Job security with a long-established, family-owned business
Supportive leadership team and positive workplace culture
About the Role
Working alongside the Workshop Controller, Service Advisors and Parts team,



you will help coordinate workshop activities and support the successful completion of repairs and maintenance work.
This is a genuinely diverse position suited to someone who can adapt to changing priorities throughout the day. You may support workshop productivity and apprentice development one moment, then assist Service Advisors with customer updates, coordinate with Parts, or help manage workflow and quality control the next.
Key Responsibilities
Assist the Workshop Controller with daily workshop coordination and workflow
Guide and monitor technician productivity and repair progress
Support and encourage apprentice development and training opportunities
Ensure apprentices are paired with experienced technicians to maximise learning
Liaise with Service Advisors regarding job progress, repair timelines and customer expectations
Assist with Service Advising duties and customer communication when required
Work closely with Parts Interpreters to minimise downtime and keep repairs moving
Assist with workshop scheduling and job allocation
Support quality control processes and final vehicle inspections
Help identify and resolve workshop bottlenecks
Promote a positive, productive and safety-focused workshop culture




Provide technical support and guidance when required
About You
You may currently be working as a:
Truck Foreman
Leading Hand Technician
Senior Heavy Vehicle Technician
Service Advisor with strong technical capability
Experienced Technician looking to transition off the tools
To succeed in this role, you'll have:
Solid technical knowledge of trucks, heavy vehicles or commercial vehicles
Excellent communication and interpersonal skills
The ability to build credibility and positively influence others
Strong organisational and problem-solving abilities
A genuine interest in supporting apprentice and technician development
The confidence to work across Parts, Service and Workshop departments
High attention to quality, safety and customer satisfaction
Current driver's licence
Why Join Patterson Cheney?
Join a 3-time Employer of the Year with approximately 1,000 valued team members. We are proud to be one of Australia's largest automotive businesses, with multiple brands, including Isuzu Trucks, MAN, Western Star, Iveco Daily, Dennis Eagle, and light auto brands such as Toyota, Mercedes-Benz and Isuzu UTE. We have served our customers since ****, and our success has been built on a strong foundation of customer service.
We take pride in being an equal opportunity employer looking to employ qualified candidates of any gender, race, religion or age with full rights to work in Australia. We will not be taking agency candidates.
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📌 Assistant Workshop Controller - Westar Trucks Campbellfield (Melbourne)
🏢 Westar Trucks
📍 Melbourne