Location:
Remote / Work from Home (India)
Position Overview
Are you looking to start your career in the Australian migration industry? As a Case Analyst, you will play a foundational role in supporting our case management team with document handling, data entry, and basic client coordination for General Skilled Migration (GSM) matters. This is an entry-level position designed for individuals who are eager to learn, detail-oriented, and excited about building a long-term career in immigration services. You will work closely with and receive structured training and mentorship from our Case Coordinators, Associate Case Managers, and Case Specialists as you grow into more senior case-handling responsibilities.
The Firm
Hotspot India Pvt. Ltd. in association with Immigration Hotspot (Australia) is a growing full-service migration and recruitment firm headquartered in Melbourne, Australia. Having assisted clients from over 23 countries, we have managed a range of visa applications, primarily skilled migration, state nominations, complex partner, parent, graduate and employer sponsored cases, and are proud to make our clients' dreams come true. In an industry often described as "cold, robotic and lacking personal touch", new migrants don't want to be treated like a number – especially considering the life-changing journey they are undertaking.
'Why' we do what we do (Our Core Values)
To add incredible value and truly transform the lives of each of our clients' and for the greater valuable of the world (service)
Make a genuine human connection filled with love, care and respect with each teammate and client and always serve from the heart
To realise the highest potential as a human being in each of us along the way (self-transcendence and realization)
Roles and Responsibilities
A. Case Preparation & Administrative Support
Assist with uploading, organising, and filing case documents in Migration Manager under supervision.
Support basic data entry and maintenance of client case files.




Help senior team members check documents against lodgement checklists for completeness.
Assist in preparing simple case notes and file summaries as directed.
B. Client Communication & Support
Send routine document-request emails and reminders to clients under guidance.
Support scheduling of client calls and meetings for senior team members.
Maintain a professional, courteous, and responsive tone in all client interactions.
C. Documentation, Compliance & Learning
Maintain accurate and up-to-date client records in Migration Manager.
Follow internal checklists, templates, and standard operating procedures provided by seniors.
Undertake structured training on Australian migration legislation, GSM pathways, and internal processes.
Escalate any queries, discrepancies, or unclear matters to the Case Coordinator or Associate Case Manager.
D. Team Collaboration & Workflow Support
Work closely with Case Coordinators, Associate Case Managers, and Case Specialists to support smooth case handovers.
Add new prospect matters to Migration Manager as instructed.
Support general administrative and scheduling tasks for the wider case management team.
Is this You?
Fresh graduate or up to 1 year of experience; prior immigration experience is not required — full training is provided.
A genuine interest in building a long-term career in the Australian migration industry.
You share our core values and are natural at making a human connection filled with love, care and respect for each teammate and client.




Strong attention to detail and a willingness to follow structured processes and checklists.
Good written and verbal communication skills.
Self-disciplined, coachable, and eager to learn from senior team members.
Comfortable using MS Office (Word, Excel, Outlook); willingness to learn Migration Manager and other CRM tools.
You work well in a busy, collaborative, and social team environment, bringing positive energy and a willingness to contribute.
Salary, Benefits and Growth Opportunities
With the aim of being the "Most Preferred Workplace," we are in the continuous process of building a people-oriented culture and policies and procedures around it. Each day we are polishing ourselves by bringing and executing new ideas.
Working Mode: Work from Home (Mon to Fri)
Growth: A clearly defined career progression path from Case Analyst through to Case Coordinator, Associate Case Manager, and Case Specialist, with timely appraisals.
Engagement Programs: Annual offsite team retreat, quarterly team hangouts, monthly unplug sessions, and other team-building activities.
Recognition Programs: Quarterly and Annual Reward & Recognition Program, Long Service Awards.
Work Culture: Flexible working environment, autonomy at work, and a festival holiday of your choice.
Culture & Policies: People-oriented policies such as Domestic Violence Support, Advance Against Salary, Birthday Leave, and more.
Technical Equipment: A high-performance laptop, 22" monitor, headset, keyboard, and mouse to support productive remote working.
Industry-Leading Software: Access to professional software suites including Microsoft 365, Teams, SharePoint, Zoom, Migration Manager, and other tools to help you excel in your role.
We are cognizant of the impact our small firm has on the ecosystem that surrounds us and deeply acknowledge Universal Intelligence and welcome you to join us on this journey for harmonious co-existence and mutual personal & professional growth.
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📌 Case Analyst (Melbourne)
🏢 Keka
📍 Melbourne