Job Description
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Melbourne CBD
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$
70,000 + Super
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Permanent Full-Time
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Hybrid Working Available
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ROLE OVERVIEW n
We're partnering with a well established global organisation operating within the health care sector. Due to continued growth, they're looking for an Service Desk Analyst to join their Melbourne based Technology team.
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This role is ideal for someone with around 1-2 years of IT support experience who enjoys troubleshooting technical issues, delivering great customer service, and building a long term career in infrastructure and end user support.
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You'll work closely with experienced IT professionals in a collaborative environment, gaining exposure to modern technologies while supporting a large national user base.
WHAT YOU'LL BE DOING n
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Providing Level 1 desktop and Service Desk support via phone, email, ticketing system, and face-to-face interactions
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Logging, prioritising, and managing incidents and service requests through Freshservice
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Supporting user onboarding and offboarding activities, including account creation and access management
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Administering user accounts in Active Directory and Microsoft 365
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Troubleshooting Windows, Office applications, email, hardware, and basic network connectivity issues
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Setting up and maintaining laptops, monitors, printers, and other end-user devices
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Escalating complex issues to senior engineers and infrastructure teams when required
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Assisting with system monitoring and routine operational checks
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MORE ABOUT YOU n
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Around 1-2 years' experience in a S
ervice Desk, Help Desk, Desktop Support, or customer focused IT support roleS
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Experience supporting
Windows ***** environments
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Exposure to
Microsoft 365, Outlook, and Active Directory
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Experience working with
ticketing systems such as Freshservice, ServiceNow, Zendesk, or Jira
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Strong troubleshooting and problem solving skills
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Excellent written and verbal communication abilities
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A positive, team oriented attitude and willingness to learn
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Essential Requirements n
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Australian Citizen or Permanent Resident
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Ability to obtain a satisfactory National Police Check
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What's In It For You? n
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Ongoing mentoring from experienced IT leaders
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Exposure to enterprise technologies including Microsoft 365, Citrix, Intune, and endpoint management tools
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Explicit career progression opportunities within a larger technology function
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Hybrid working flexibility
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Modern Melbourne CBD offices close to public transport
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Stable, long term permanent employment with a globally recognised organisation
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#J-*****-Ljbffr

📌 Service Desk Analyst - Level 1 (Melbourne)
🏢 Aurec
📍 Melbourne