05 Oct
|
Modus Projects
|
Melbourne
05 Oct
Modus Projects
Melbourne
Job Description
Modus is seeking a Team Leader to oversee the Helpdesk Team, drive performance, culture and capability across voice, email and portals in a 24/7 operation. You will own work order management, rostering and the customer experience, ensuring service levels and safety standards are met while delivering efficiencies.
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In this role you will lead frontline coordinators, forecast demand, manage real-time queues and continuous improvement across the contact centre.
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📌 24/7 Contact Centre Leader -- Cx & Operations (Melbourne)
🏢 Modus Projects
📍 Melbourne