Job Description
About the position:
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As a Client Advisor, you will provide bespoke and informative consultations to clients, helping them discover or design their dream pieces, whether in person or through online consultations. This is a part-time, permanent position at our beautiful showroom in Adelaide with the following working hours:
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Tuesday 11am-5pm
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Friday 9am-5pm
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Saturday 8am-4pm
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If you already have a passion for jewellery, or simply love working with people and are keen to learn all about jewellery and diamonds, we'd love to hear from you!
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Key responsibilities include:
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Through in-person and online consultations, you'll be assisting clients in selecting jewellery, offering personalised advice and education, guiding them through the customisation process, and preparing independent custom quotes; and
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Coordinate aftercare services consultations including resizing, repairs, and lifetime warranty claims, with a fast turnaround and high client satisfaction
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Promoting Cullen Jewellery's commitment to ethical practices and community initiatives
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Participating in the daily setup and opening of the showroom, and ensuring the cleanliness of consultation desks and other showroom areas.
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Completing ad-hoc tasks such as stock takes, changing product displays,
and managing postage tasks as required
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What are we seeking?
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Proven experience in a sales or customer service role, ideally within the premium jewellery or retail industry
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High attention to detail and commitment to providing exceptional client experiences
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Strong organisational and time management abilities, with the ability to work flexibly and adapt to changing priorities and processes
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Ability to work effectively as part of a team to achieve common goals
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Capacity to work on the provided roster consistently.
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What we offer:
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In addition to a competitive remuneration package, and the ability to work in a beautiful location in the heart of Adelaide, we offer all our team members with a range of benefits including:
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A supportive and collaborative work setting
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An Employee Assistance Program for you and a family member to utilise
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Generous staff and family / friend discounts
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Team events and initiatives included as part of our wellbeing program
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Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name
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The opportunity to join a growing company with a global presence - you really can take your career anywhere!
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