Job Description
Total Health Evaluation Lab Pty Ltd – Orange NSW
Medical Receptionist (1x Full-time and 1x Part-time Role) n
Join our growing multiple disciplinary medical practice and become part of a friendly, professional team.
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THELab Orange is a busy and expanding specialist medical practice providing a range of specialist and surgical consultations, respiratory services and sleep studies to patients throughout the Central West and beyond.
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We are seeking two enthusiastic and professional Medical Receptionists to join our reception team.
About the Role n
This is a varied and rewarding position within a busy specialist medical environment. The successful applicant will be responsible for providing high-quality front-of-house and administrative support to our patients, doctors and clinical teams.
Key responsibilities include: n
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Welcoming patients and providing professional, compassionate customer service.
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Answering and managing a busy telephone system.
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Scheduling and coordinating across multiple clinicians' diaries, patient appointments and surgeries.
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Understanding clinical urgency and the process of triage.
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Processing payments and maintaining accurate patient accounts (Private Billings, Medicare, DVA, Health Funds and third-party billings).
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Managing referrals, correspondence and medical records.
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Liaising with doctors, specialists and other healthcare providers.
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Supporting our sleep and respiratory services.
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Always maintaining patient confidentiality and privacy.
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General everyday administrative and reception duties.
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Occasional Saturday clinic's (Penalty rates applicable).
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About You n
We are looking for someone who:
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Has previous medical reception or healthcare administration experience.
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Has excellent communication and interpersonal skills.
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Is confident working in a busy environment and able to multitask.
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Has strong attention to detail and organisational skills.
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Is professional, friendly and approachable both in person and over the phone.
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Demonstrates empathy and patience when dealing with patients.
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Can work both independently and as part of a team.
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Has a positive attitude and willingness to learn.
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Is reliable, punctual and takes pride in their work.
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Experience with Genie medical software would be advantageous, although training will be provided to the right applicant.
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What We Offer n
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A welcoming and supportive team environment
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A varied role within a growing specialist practice
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The opportunity to develop your medical administration skills
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A professional and patient-focused workplace
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Training and support to help you succeed in the role
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Location: Orange, NSW Employment: Full-time x1 Part-time x1 n
Hours: Full time position 38 hours per week (standard business hours)
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Part-time position- Minimum 2 days per week (Standard business hours)
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Part-time $*****K
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Start date: to be negotiated
All applications are private and confidential.
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📌 Medical Receptionist (Orange)
🏢 Total Health Evaluation Lab
📍 Orange