Job Description
Deployment & Customer Service Engineer Human Resources T10:53:25+01:00
Deployment & Customer Service Engineer, APAC About the company n
VOSS is the award-winning provider of digital workplace management technology, enabling customers to significantly increase the levels of automation and insight across their UC and collaboration stack. Read more about VOSS and what we do, on ou r website .
Purpose of the position n
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Dual-role position combining customer solution deployment and customer service engineering.
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Lead customer implementation projects and provide ongoing technical support and operational excellence.
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Drive successful customer outcomes through deployment delivery,
incidentresolutionand
proactive engagement.
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Responsibilities n
Deployment Engineer Responsibilities
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Participate in discovery workshops, requirements gathering and solution design.
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Deploy and configure VOSS and UC solutions including Microsoft Teams, Teams Phone, Cisco UCM, Webex and Zoom.
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Produceimplementationdocumentation,
designs, deploymentplansand change records.
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Perform testing, UAT,cutoverand go-live activities.
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Work with Project
Managers,Architectsand
Customer Success teams to deliver projects successfully.
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Deliver customer training and operational handover.
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Customer Service Engineer Responsibilities
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Act as technical owner for customer incidents and service requests.
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Investigate,troubleshootand
resolve application,
platform,networkand
UC issues within SLA targets.
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Monitor customer environments for
stability,performanceand
scalability.
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Provide regular customer communication,
escalationmanagementand
case updates.
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Participate in a 24×7 on-call support rotation asrequired.
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Contribute to knowledge management and continuous improvement initiatives.
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Required Experience & Skills n
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5+ years in technical service delivery, deployment engineering,
supportengineeringor
UC operations.
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Strong experience with Microsoft Teams, Teams Phone, Cisco UCM, Webex,Zoomand
associatedinfrastructure
(SBCs – Oracle, AudioCodes, Ribbon)
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Experience with Azure, AWS, REST APIs,Linuxand cloud-native technologies.
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Working knowledge of Python,SQLand application troubleshooting.
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Strong networking knowledge including routing, firewalls, packetanalysisand security concepts.
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Excellent communication,
customerengagementand
documentation skills.
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Preferred Qualifications n
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Degree or equivalent qualification in Information Technology or related discipline.
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Experience within managed service providers, large
enterpriseenvironmentsor
UC transformation programs.
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Government security clearance or ability to obtain clearance.
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Key Attributes n
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Customer-focused and commercially aware.
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Solid analytical and problem-solving skills.
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Self-
motivated,accountableandresults
oriented.
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Collaborative and effective within global distributed teams.
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Security/ Driving/Travel Requirements n
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Must be an Australian citizen
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Must have government security clearance or the ability to obtain security clearance
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Must hold current valid passport.
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You must have the legal right to work inAustralia.
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May berequiredto travel occasionally
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Success Measures n
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Successfullydelivercustomer
deployment projects with minimal escalation.
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Achieve SLA and customer satisfaction targets.
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Develop trusted relationships with key customer stakeholders.
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Work effectivelyacross distributed team, from home office
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Contribute to deployment and support process improvements.
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Maintain current knowledge of UC and cloud technologies.
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Identifyopportunities
for
customeroptimisationand
service expansion.
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📌 Deployment & Customer Service Engineer, Apac (Melbourne)
🏢 voss-solutions.com
📍 Melbourne