Join the RAC Insurance Claims team and know you are making a genuine difference to the lives of our members! Our Claims Specialists are responsible for having telephone and online based conversations with our members when they need us most.
We have a full time position available on a Permanent basis and a 12month Contract/Secondment basis. We offer attractive working hours which is structured as follows:
Week ********am – 3.30pm (West Perth Office based)
Week ********am – 5.00pm (Working from home)
On a daily basis you will be contributing by:
Managing an individual caseload of claims through to finalisation
Identify potential recovery action as part of effective claims management
Review quotes and authorise repair costs
Negotiate on settlements for claims
Act as a technical referral point for internal teams
Provide empathy, understanding whilst handling complex conversations
Consistently provide service that exceeds member's expectations
Identify continuous improvement initiatives
What are we looking for?
Exceptional customer service skills and a high attention to detail
Excellent communication and strong negotiation skills
Ability to gather, collate and present evidence and make informed decisions
Ability to clearly communicate complex processes and decisions to our members
Results orientated mindset
Self-driven and motivated with the ability to work autonomously
Experience in claims lodgement and knowledge of end-to-end claims process desirable
Previous experience working within the financial services industry desirable
What we can offer you:




A workplace culture where our people feel valued, respected and empowered
Work in flexible ways that meet work/life commitments and support wellbeing
Be part of a purpose led organisation that gives back to the WA community
An setting that values ongoing career development
Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
Opportunities for community engagement and corporate volunteering
Applications close COB Friday 16th October ****.
#BetterJourneysRAC #LI-LH1
RAC is a purpose-led member organisation. Established in ****, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members. At RAC we don't have shareholders. That means we reinvest our profits for the better of our members and our State. Our Purpose is to be the driving force for a better WA. Our Vision to **** is to create a safer, sustainable and connected future for Western Australians. Our Mission is delivering great member services and experiences, whilst inspiring positive community change that makes life better in WA.
RAC is an equal opportunity employer. We continue to build an inclusive workplace where we respect and celebrate differences. We encourage applications from diverse groups including Indigenous and Torres Strait Islander people, physical ability, all ages, LGBTQI+ identities, all languages and diverse cultures and backgrounds.
For any assistance please contact ******
#J-*****-Ljbffr

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