Job Description
JOIN A FRIENDLY AND PROFESSIONAL SPECIALIST PRACTICE n
We are seeking an experienced, organised and compassionate Medical Administrator / Medical Receptionist to join a busy orthopaedic specialist practice in Windsor.
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This is an excellent opportunity to become part of a small, supportive team where patient care is our priority. Working alongside a delightful Senior Personal Assistant, you will play an important role in ensuring the smooth day-to-day operation of our consulting rooms while providing exceptional service to patients throughout their treatment journey.
About the Role n
This varied position includes reception, medical administration, patient coordination and clinical support. Your responsibilities will include:
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Greeting patients and providing a warm, skilled first impression.
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Managing appointments, waitlists and consulting schedules.
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Answering telephone enquiries and responding to emails.
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Processing referrals and registering new patients.
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Preparing clinic files and ensuring all imaging and clinical documentation is available for consultations.
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Managing patient accounts, Medicare and private billing.
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Uploading clinical correspondence and reports into Gentu.
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Generating clinic letters using Lyrebird.
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Liaising with hospitals, imaging providers, GPs and allied health professionals.
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Assisting with document management, scanning, filing and general administrative duties.
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Supporting the Senior Personal Assistant with the daily running of the practice.
About You n
You are a positive, reliable and highly organised professional who enjoys working in a fast-paced specialist medical environment.
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Ideally, you will have:
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Previous experience in a medical reception or specialist practice.
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Excellent communication and interpersonal skills.
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Outstanding organisational skills and attention to detail.
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A caring, patient-focused approach.
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The ability to prioritise and multitask efficiently.
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Confidence using medical software (experience with Gentu is highly regarded).
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Knowledge of Medicare and private health billing.
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A commitment to maintaining patient confidentiality.
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The ability to work independently while contributing to a collaborative team.
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Experience with Gentu (or similar).
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Experience using Lyrebird or medical dictation software.
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Previous orthopaedic or specialist consulting experience.
What's on Offer n
A welcoming and supportive team environment.
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A varied and rewarding role with patient interaction and administration
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If you are a motivated and compassionate medical administrator who takes pride in delivering exceptional patient service and supporting a busy specialist practice, Join a team that values professionalism, collaboration and genuine patient care, where your skills and experience will make a meaningful difference every day. Excellent renumeration for the ideal candidate.
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📌 Medical Receptionist/Administrator (Melbourne)
🏢 Doctors Secretarial Agency
📍 Melbourne