Looking for more than just a security job?
Southern Cross Protection (SXP) is one of Australia's leading security providers, protecting thousands of businesses, people and assets nationwide.
We are currently seeking professional, customer-focused
Loss Prevention Officers
to join our retail security team across Melbourne.
This is not a gatehouse, patrol or static guarding position.
We are looking for officers who are confident engaging with customers, comfortable working in busy retail environments, and capable of maintaining a strong security presence while delivering exceptional customer service.
If you enjoy being proactive, observant and interacting with people every day, this could be the perfect role for you.
What You'll Be Doing
As a Loss Prevention Officer, you will be positioned at the front of store and throughout retail environments to help reduce theft, support store teams and create a secure shopping experience.
Your responsibilities will include:
Greeting and acknowledging customers
Conducting bag checks in accordance with store policies
Maintaining a highly visible security presence
Identifying and reporting suspicious behaviour
Supporting store management with theft prevention strategies
Responding to incidents professionally and calmly
Writing accurate incident reports
Building positive relationships with customers and staff
Protecting store assets while delivering outstanding customer service
This Role Is Perfect For Candidates With Experience In:
Retail Security
Loss Prevention
Customer Service
Department Stores
Experience working in environments such as:
JB Hi-Fi
Myer
David Jones
Chemist Warehouse
Coles
Woolworths
Aldi
Large-format retail stores
will be highly regarded.
What We're Looking For
To be successful, you will:
Hold a current VIC Security Licence
Be confident speaking with customers and store staff
Present professionally at all times
Have strong observation and situational awareness skills
Be reliable and able to work independently
Be available for retail operating hours, including weekends and public holidays
Have full working rights in Australia
Be committed to delivering both security and customer service excellence
Why Join Southern Cross Protection?
Consistent part-time shifts available
Opportunities for additional hours across multiple sites
Career progression within a national security organisation
Ongoing training and development
Supportive management team
Employee recognition programs
Work with some of Australia's leading retail brands
Please Note
This role involves standing for extended periods, actively engaging with customers and maintaining a visible presence throughout your shift.
We are seeking team members who are reliable, professional and genuinely interested in retail loss prevention as a career.
If you're looking to build your security career with a company that invests in its people, we'd love to hear from you.