Team Leader – Support & Safety Hub (SR****)
About the role
Maximum Term Contract / Part time (0.8 FTE)
Salary packaging, gifted leave at Christmas and Easter
Role Purpose
The Team Leader - Support and Safety Hub will provide day-to-day operational management and leadership to Hub Practitioners within the Bayside Peninsula Support and Safety Hub, supporting the delivery of a high-quality intake, assessment, crisis response, planning and referral service to women and children who have experienced family violence, vulnerable children and families, and perpetrators of family violence.
This multidisciplinary role will see the Team Leader's family violence, integrated family services and people leadership knowledge and skills to oversee the delivery of high quality, coordinated services and outcomes to vulnerable families and children consistent with the Integrated Practice Framework and DHHS service agreements.
In collaboration with other hub team leaders, practice leaders and partner organisations, The Team Leader - Support and Safety Hub will contribute to the review, development and implementation of systems, policies and procedures to build and enhance the Hub service model.
Key Responsibilities
In collaboration with other team leaders and partners, contribute to the development and implementation of a trauma informed, quality, integrated hub service for vulnerable women, children and families, including those who have experienced family violence
Contribute to the provision of effective service responses to perpetrators of family violence in order to hold them accountable for their actions and change their behaviour
Provide leadership, guidance and oversight to the hub team, including management of performance
Provide day-to-day support and supervision of hub practitioners
Develop staff rosters and management of workloads
Comply with agency, funding and legislative requirements for information sharing, case recording and reporting
Contribute to development of team and program plans, in collaboration with other hub Team Leaders, practice leaders and partner organisations
Contribute to ongoing improvement and development of the hub model
Develop collaborative relationships with partner organisations and the broader sector




Demonstrate behaviour consistent with GSANZ mission, values, behaviours and policies at all times
About you
Relevant tertiary qualification in Social Work, Psychology, or a related discipline.
Demonstrated leadership experience, including leading multidisciplinary teams and providing reflective supervision.
Solid knowledge of family violence, child wellbeing, Best Interest Principles, and risk assessment frameworks.
Understanding of referral pathways and support services for women, children, vulnerable families, and perpetrators of family violence.
Experience working within Family Violence Services, Integrated Family Services, Child Protection, Men's Services and/or Aboriginal Community Controlled Organisations.
Ability to build effective relationships and collaborate with internal and external stakeholders.
Strong organisational skills, with the ability to manage competing priorities in a dynamic environment.
Experience using data, reporting, and continuous improvement processes to support service delivery outcomes.
Commitment to culturally safe practice, including developing cultural safety plans where required.
Ability to contribute positively to consultation processes, communities of practice, and organisational learning and development initiatives.
Salary packaging - up to $15,900 in tax-free pay per year, plus entertainment up to $****
4 days gifted leave at Christmas and Easter (pro rata)
Additional leave through purchase leave pathways
Employee Assistance Program, a free and confidential counselling service
Eligible for participation in the portable long service leave program
About Us
Our ********* strategy outlines the world we want to see and our role in advancing it. We aspire for all women, girls, and families to be safe, well, strong, and connected. We strive for equity, dignity and social justice for women,



girls and families by collaborating globally and acting locally, supporting our communities in Australia and New Zealand to thrive.
We want women, girls and families to live full and dignified lives, have dignified income and enjoy financial wellbeing. We aim to provide place-based, people-centred, holistic services while working at the system level to achieve bold and audacious reform. We currently offer microfinance programs and products, financial counselling and coaching, family and domestic violence support services, family and youth programs, playgroups, education programs and community houses. These services are complemented by research and strong advocacy to address the underlying structural causes of injustice, exclusion, and inequality.
Good Shepherd Australia New Zealand (GSANZ) respects the dignity of all people, draws strength from, and celebrates the diversity of our community. At GSANZ, we strive for an inclusive culture where all identities feel safe and that they belong. We welcome and actively seek applications from Aboriginal and Torres Strait Islander people, people of all sexual orientations and gender expressions and identities, people with disability, and culturally and racially marginalised people. Each person's individual decision regarding disclosure will be fully respected.
We recognise that applicants may hesitate to disclose their need for adjustments during recruitment due to concerns about discrimination. To address this, Good Shepherd asks all candidates about any required accommodations, with the intention of minimizing any sense of exclusion or discomfort associated with requesting adjustments.
Good Shepherd believes in genuine inclusive practice and employment and will therefore offer job customisation to meet the varying needs of diverse candidates.
Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.
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📌 Team Leader - Support & Safety Hub (Melbourne)
🏢 Good Shepherd
📍 Melbourne