Job Description
Are you a hospitality enthusiast with exceptional customer service skills and a team player?
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We're seeking a part time Guest Service Agent/Supervisor to work with the existing team on the daily operations and ensure a seamless guest experience.
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As a key player in our team, you'll handle guest enquiries, complete relevant reporting & checklists including opening and closing/rolling of the hotels systems and uphold the highest standards of service.
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Our focus is to provide our team with work life balance in a supportive work environment with the opportunity to learn new skills and develop your career.
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This role is suited to someone seeking amore diverse role, in a boutique hotel with the opportunity to learn new skills.
PRIMARY RESPONSIBILITIES n
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Completion of daily check list
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Develop and maintain guest/client relationships
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Providing our guests with a positive 'Customer Journey'
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Take incoming accommodation and restaurant enquiries.
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Ensuring customer satisfaction and resolving outstanding issues to ensure repeat business
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Set up and checking of arrival rooms to ensure that are of the highest standard
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Provide reporting as requested
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The ability to work a rotating roster (including AM, PM & week-ends) independentlyand as part of a team.
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BENEFITS FOR YOU: n
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Remuneration will be based on experience
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Access to staff rates at Accor Hotels world-wide
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Easily accessible via public transport
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Food and beverage discounts in the hotel
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Training and development
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Experienced management to mentor you and develop your skills
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The Sebel Melbourne Moonee Ponds is an equal prospect employer. We encourage candidates of all backgrounds to apply.
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Please note only successful applicants will be responded to
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📌 Guest Service Agent/Supervisor (Melbourne)
🏢 THE SEBEL
📍 Melbourne