Job Description
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NRI Australia & New Zealand – Sydney CBD NSW
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Run Stronger. Evolve Faster. Perform Smarter with NRI
n Ready to shapewhat'snext?At NRI, we turn technology into intelligence, delivering solutions that drive measurable business outcomes. Join our team of 3,500+ local experts backed by a global network of 16,000team membersand work on projects that truly make a difference for Australia's leading organisations.
n Our Managed Services team ensures
businessesoperateat
peak efficiency, resilience, and scale. Join us to manage and optimise IT landscapes for leading organisations, delivering seamless, reliable, and measurable outcomes every day.
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As the cloud lead you will own the overall operational performance of the cloud service (AWS, Azure & M365), including service levels, KPIs, availability, operational risk and continual service improvement.
The Cloud Lead can be based in any Australian Capital City What you'll do n
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Lead and mentor cloud engineers; set ways of working, technical standards, and development practices.
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Lead cloud governance and ensure compliance with agreed architecture, security, risk, audit and operational standards.
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Oversee disaster recovery and business continuity readiness, including recovery planning, testing and remediation of identified gaps.
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Provide governance over major cloud changes and releases, ensuring production risk is understood and appropriately managed.
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Maintain lifecycle management for cloud platforms and services, including technical debt, currency, obsolescence and platform improvement planning.
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Ensure cloud documentation, operational procedures, runbooks and knowledge artefacts are maintained to an appropriate standard.




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Oversee AWS landing zones, network patterns, identity, and platform guardrails.
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Drive Infrastructure as Code practices (e.g. CloudFormation) and automation-first delivery.
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Implement security-by-design controls (IAM, encryption, key management, patching, vulnerability management).
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Own incident response processes for cloud platform services and support post-incident reviews.
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Oversee platform operations, capacity planning, and on-call/production support arrangements.
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Lead problem management and drive root-cause fixes and platform improvements.
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Be responsible for cost management practices: tagging, budgets, forecasting, chargeback/show back.
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Optimise spend via rightsizing, savings plans/reserved instances, and participate in architectural improvements.
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Manage AWS vendor relationship where applicable, including service limits and support cases.
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Partner with Architecture, Security, Networks and Delivery teams to enable safe self-service.
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Provide clear reporting on risks, platform health, delivery progress, and cost.
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What we're looking for n
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Deep hands-on AWS experience across core services (e.g., IAM, VPC, EC2, S3, RDS, EKS/ECS, Lambda, CloudWatch).
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Proven experience with cloud transformation and modernization.
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Strong cloud security knowledge (least privilege, network segmentation, encryption, secrets management).
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Experience transitioning environments from project/migration mode into BAU managed services.
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Experience leading enterprise cloud managed services, not just project delivery.
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Experience managing senior customer stakeholders and executive-level reporting.
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Demonstrated experience building and managing cloud operating models and platform teams.
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Infrastructure as Code and automation
(Terraform/CloudFormation
; CI/CD tooling).
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Operational excellence: monitoring, incident management, DR, performance tuning.
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Proven technical leadership, coaching, and stakeholder management.
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Multi-account strategy and landing zone tooling (e.g., AWS Control Tower)
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Kubernetes and container platforms (EKS), service mesh, platform engineering practices.
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Observability tooling beyond native AWS (e.g., Datadog, Splunk).
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Strong commercial awareness, including cloud consumption, forecasting, optimisation and service cost management.
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Experience operating cloud environments under formal governance, risk and compliance frameworks.
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AWS Certified Solutions Architect Qualified (preferred)
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AWS Certified CloudOps Engineer Associate
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Microsoft Azure Solutions Architect Expert
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ITIL Foundation Certification
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Why Join Us: n
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Deliver tangible business impact through operational excellence.
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Work with cutting-edge tools and AI-enabled platforms.
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Be part of a high-performing, client-obsessed team that values growth and innovation.
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📌 Cloud Lead (Townsville)
🏢 NRI Australia & New Zealand
📍 Townsville