Job Description
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The
Medical Admin Assistant
will support a growing
Australian healthcare and physiotherapy practice
, providing day-to-day administrative and client support across the business.
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The role will provide additional support to the team as the business and client base continue to grow, with a focus on reception and administrative tasks, client communication, appointment coordination, follow-ups, and invoice-related administration.
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The successful candidate will work closely with the existing team and support the day-to-day patient/client experience, helping take administrative and client-interaction responsibilities off the wider team.
Key Role Deliverables n
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Provide general administrative and reception support to the physiotherapy team.
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Manage client communications, including responding to general enquiries and follow-ups.
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Assist with appointment rebooking and scheduling.
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Contact clients regarding appointment changes or cancellations.
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Support follow-up communications with clients as required.
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Assist with invoice-related administration and follow-ups.
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Handle client messages and communications using the agreed communication channels.
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Support the team with day-to-day administrative tasks as required.
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Maintain accurate and organised client and administrative records.
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Work independently while escalating matters that require input from the wider team.
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Education Requirement n
Relevant qualification or training in Business Administration, Healthcare Administration, or a related discipline is preferred but not essential. Relevant practical experience will be highly regarded.
Minimum Years of Experience in Similar Role n
2–3+ years of relevant administrative, reception, healthcare administration,



or client-support experience preferred.
n Experience within a healthcare, medical, allied health, or physiotherapy environment would be highly regarded.
Technical System Experience n
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Splose
– experience preferred.
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Experience with healthcare or allied health practice management systems.
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Experience with client management, appointment scheduling, and invoicing systems.
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Comfortable using phone, messaging, and other digital communication platforms.
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Comfortable working across cloud-based administrative systems.
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Experience with
Cliniko or similar practice management systems
may be considered.
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Behavioural Competencies n
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Robust verbal and written communication skills.
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Warm and professional approach when dealing with clients.
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Highly organised and detail-oriented.
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Comfortable handling multiple administrative tasks and priorities.
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Able to work independently with minimal supervision.
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Proactive and willing to take ownership of routine administrative responsibilities.
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Patient and empathetic when dealing with clients.
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Confident communicating with clients and internal stakeholders.
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Reliable and responsive, particularly during agreed working hours.
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Must Have Skills / Experience n
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Relevant administrative or client-support experience.
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Strong communication and interpersonal skills.
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Experience handling client/customer enquiries and follow-ups.
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Strong organisational and time-management skills.
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Comfortable working independently in a remote environment.
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Strong attention to detail.
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Healthcare/physiotherapy
administration experience preferred.
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Experience with a practice management system preferred.
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📌 Medical Admin Assistant (Melbourne)
🏢 Peoplegig
📍 Melbourne